Fred A.
They SUCK
They SUCK! Hope you are in no rush to receive your item you order. It is 10 business days until the order is even processed. Then it has to me made / produced, in the USA it will be at least 30 days before you are lucky enough to maybe get the item you ordered. After NO progression of the fulfillment process , after a week, I asked to cancel the order and get a refund. They said NO. Said I had to first receive the item and then return it within 30 days. Seems crazy that they take longer than. 20 days to get you the item and then by the. The return period has expired. Totally ridiculous Addendum: the item has still NOT processed as yet. I was able to replace this item with two day shipping in NJ USA. I have asked for a a return shipping label, BUT have NOT received one from this terrible customer service disaster of a company. PLEASE go read their reviews on the better business bureau and Trust pilot B4 making the same mistake Imade. DO NOT ORDER FROM THIS company
Response from Official Band ShirtsSep 25, 2025
Hi Fred, Thank you for your message! Our system is showing your order was placed on September 21st (four days ago). Please note, the item page for The Who hat you purchased states the item requires 5-10 business days for processing prior to shipping out. Please note, this item typically ships out around the five business day mark. As soon as your order ships tracking details will of course be forwarded to you automatically. All orders are eligible for free return or exchange within 30 days of purchase from our returns portal online. Please don't hesitate to reach out to our support team if you have any further questions. Thank you! Enjoy your order once it arrives! Best regards, Lauren

