Official Band ShirtsReviews of officialbandshirts.com

Response from Official Band ShirtsSep 25, 2025

Hi Jenny, Thank you for your message and purchase from Official Band Shirts! Very sorry to hear of the issue with your order. Please reach out to our support team via the Contact Us link at the bottom of our site with your order details and we will look into this right away. Please note, all orders are of course eligible for free return or exchange within 30 days of purchase. We look forward to hearing from you. Thank you! Best regards, Lauren Official Band Shirts Support

Response from Official Band ShirtsSep 25, 2025

Hi Matthew, Thank you for your message and purchase from Official Band Shirts! Very sorry to hear that your order has not yet arrived. Please reach out to our support team via the Contact Us link at the bottom of our site with your order details and we will look into this right away. Please note, all orders are of course eligible for free return or exchange within 30 days of purchase. We look forward to hearing from you and providing you with your tracking details. Thank you! Best regards, Lauren Official Band Shirts Support

Response from Official Band ShirtsJun 13, 2025

Good Afternoon Gabriel, Thank you for your message! Very sorry to see there was a delay in shipment of your order from our facility. However, we are seeing that delivery has been completed by USPS on June 11th. If there are any other issues please don't hesitate to reach out to our support team. We're here to help. We hope you enjoy your Bruce Springsteen order! Thank you! -Official Band Shirts Support

Response from Official Band ShirtsMay 9, 2025

Hi Tommy, Very sorry to hear that one of your items has not arrived. We can certainly look into this for you. Please click the Contact Us link at the bottom of our site and include your full name and order number when submitting an inquiry. We respond to most messages within one business day and can certainly provide tracking for this item. Please note, processing times for items on our site vary by artist. Please see the 'Availability' section on the item pages for specific processing times. All orders are of course eligible for return or exchange within 30 days of purchase if not used or washed. Simply click the Returns & Exchanges link found at the bottom of our site to print a prepaid return label. Official Band Shirts has been in business for 15+ years and has accumulated 50,000+ five-star reviews online. We are the leader in officially licensed music and entertainment merchandise. We look forward to hearing from you and resolving your issue. Thank you! -Official Band Shirts Support

Response from Official Band ShirtsMay 5, 2025

Very sorry to hear you are not satisfied with your purchase. All items not used or washed are certainly eligible for return within 30 days for a full refund of the purchase price. Simply access our easy-to-use online returns portal to complete a return. Unfortunately we don't have much control over import charges levied when a customer imports items from abroad. If you have any further questions please don't hesitate to reach out. We're here to help. Thank you! -Official Band Shirts Support

Response from Official Band ShirtsMar 25, 2025

Hi Bill, Thank you for your purchase from Official Band Shirts! Very sorry to hear of the issue with your purchase. Please note, our t-shirts are able to be washed and dried. Please follow the care instructions on the t-shirt label to preserve the sizing of your item. Items on our site are eligible for return or exchange within 30 days of purchase if not used or washed, excluding final sale items. We would love the chance to make this right with you. Please contact our support team from the Contact Us link at the bottom of our site. We will certainly work to provide a solution for you. Thank you! Lauren Official Band Shirts

Response from Official Band ShirtsMar 25, 2025

Hi Desirae, Thank you for your purchase from Official Band Shirts! We're very sorry to hear of the issue with the Janis Joplin item you purchased. All of our items are eligible for return or exchange within 30 days of purchase. Simply visit the Returns & Exchanges section of our site to have that processed. Also, if an item is defective we sincerely apologize! We certainly replace defective items free of charge. Please contact our support team with a photo of the defective item and can have that taken care of right away for you. Again, we're very sorry for the issue with your order and would love the chance to correct this. We look forward to hearing from you. Thank you! Lauren Official Band Shirts

Response from Official Band ShirtsMar 25, 2025

Hi Mike, Thank you for your purchase from Official Band Shirts! We're very sorry to hear of the issue with your package while in transit to New Zealand from the USA. Tracking for your order is showing this was delayed at the postal hub in Germany while on the way to New Zealand from the USA. Unfortunately this is the only information the postal service was able to provide us. Your order has been refunded in full due to the significant shipping delay while in transit internationally. If there is ever an issue please don't hesitate to reach out to our support team. We are certainly not 'bots'. We will always work to fix the situation immediately. Thank you! Lauren Official Band Shirts