Offbeat TravelReviews of offbeattravel.us

I booked several tours. We had to cancel our trip due to illness. I was told I would get a refund. Then no one followed up or responded to my inquiries about the refund. Leading up to the trip, it was also hard to get in touch with the person about the timing for the tours and the details. Do not recommend.

We booked our Costa Rica trip through Offbeat Travel and, unfortunately, had a very disappointing experience. When we arrived at the airport in Costa Rica, there was no rental car reservation under our name with any of the rental car companies. After a long travel day, we were left scrambling at the airport trying to figure out what went wrong. We contacted Offbeat Travel via WhatsApp (as instructed) and received an automated message stating they do not respond between 8:30 AM and 5:00 PM Costa Rica time. There was no live assistance available when we needed it most. As a result, we had to take a cab to our hotel and later return to the airport to resolve the rental situation, costing us roughly four hours of our vacation. This wasn’t an isolated issue. Several excursions were booked incorrectly, and the overall attention to detail throughout our trip planning was poor. Instead of taking responsibility, the representative we worked with, Dennis, attempted to blame us, claiming we “didn’t read correctly,” despite the rental reservation not existing at all and multiple tours being scheduled incorrectly. Travel planning requires accuracy and accountability. Unfortunately, we experienced neither. I strongly recommend double-checking every detail if you choose to work with this company or consider another agency.