OctoparseReviews of octoparse.com

This is a scam. Absolutely do not get involved with this company. Despite cancelling and requesting deletion of my personal details, a substantial amount of money was removed from my account. Under no circumstances give your credit card or PayPal information to this website. I am currently attempting to resolve through my bank's fraud department, and it looks like I will be successful (proving that Octoparse does in fact use illegal practices). I am based in Europe, so luckily I can also file a GDPR complaint. Hopefully this company can be prevented from operating over here at least.

Deserve zero stars. Try cancelling that free account? Good luck. The instructions provided are incorrect - the function to cancel does not exist. Shady business practices. The software is interesting but I wanted to test it versus building custom Python extraction -- it won't do what I need so will proceed with the latter. But the inability to test before you buy (the onsite bot is useless) is pretty suss in 2024. Avoid.

I signed up for the free trial, then tried to cancel and get a refund after the software didn't work. I tried multiple templates, and their manual scraping template, nothing worked. They then charge me $89 and won't refund it. First of all, STEEP price for a product that doesn't even work. Second of all, your business plan is to make a product that doesn't work, then hold your customer's money hostage when they request a refund? My first and last time using this companies product. I think the other reviews on here speak for themselves.

I tried multiple templates for scraping Google Maps. The scraping process was slow and required manual management. And it's too expensive.

Software dont work really, its only. Without refund stuff.. If they charge one time.

Thieves and liers. They took my money without my consent, tell me that they will refund me (with 4% less due to fees LOL) and never received the refund. The customer support is the worst I've ever seen and they have fake articles on internet to make you buy the software and realize you can't do what they promised.

Typically, services of this nature send notifications regarding payments and such. I decided to give their 14-day trial a shot and provided my card details. However, despite not using the service, I discovered by chance through my PayPal account that they had been charging me for months. Concerned, I reached out to their support team and requested a refund for all the charges incurred during these months of non-usage. After signing up and testing the service for a single day, I found it unhelpful for my recruitment scraping needs and updates from our clients' websites. Consequently, I ceased using it, deleted it from my laptop, and completely forgot about it. Unfortunately, they declined to refund my money. It's important to be cautious and avoid signing up for a 14-day trial, or if you do, make sure to cancel immediately. I have never encountered issues like this before, as most companies understand when customers unintentionally forget to remove their card details and haven't utilized the service. Usually, they are willing to provide refunds even after a few months. In short, I recommend steering clear of this particular service.

Have to install software and doesn't work in the end. Most predefined scrappers ask you to pay 90$/month upfront even tough they probably don't work