OctalogoReviews of octalogo.com

Worst Company I’ve ever dealt with. Everyone there is truly incompetent, unprofessional and untruthful. They take your money and do not deliver the products or the service they promised over and over again. Very disappointed with this company. They make up excuses for why you don’t get your product. Read the other reviews ... I read them after and I had the same exact specific issues. Beware ... this may be a scam company. They are “working” on my trademark and I don’t even know if they are legit or even do the trademark. 8/16 - In reply to Octologo telling me to email customer service and they will handle it: I have been in contact with various people from Octalogo even since my review and I am still not getting responses. I have asked for something simple - my PMS color on the logo i bought from you guys .. NO RESPONSE. I was told i was getting a "TM" certificate a week ago, NO RESPONSE. I finally received the shirts, weeks late, and they are WRONG ... you guys just keep getting worse and worse. Why do I now have to email a generic customer support email address when your reps and Supervisors WON'T even answer my questions???

Edit: after posting this they reached out to me and apologized for their employees behavior and promised I would not have to work with him. They sent me new branding images, which I still was not happy with. Their policy states that you can have unlimited revisions, however as I continued to ask for revisions they became more and more complacent. The last set of images they sent me weren’t revised at all. They were the same images they sent me the time before with the exception of some clip art tomatoes pasted over a piece of the image I had asked them to change. Overall, the quality of their work is subpar and if you are at all computer inclined you can do better using something like Canva.com for free. Also to note, they will not give me a refund for the work I did not receive unless I take down this review, which I refuse to do. Annoying upsales and extremely rude! I hired Octalogo to design the logo for my business, and I ended up upgrading package to include branding (social media images, letterhead, etc.). My logo turned out good and happened in a timely manner. That was the only good thing they did. They tried to get me to pay them to copyright my logo for me, I had to decline 3 times before they quit asking. My social media images were aweful! They were so generic and I really could do better myself. I would send them feedback and they would not listen to what I said. They tried at least 5 times to get me to pay them to create my website. I already have a functioning website. The way they tried to get me to upgrade to this package was by insulting my current website. And I quote, “you want your website to be interesting and professional which yours is not”. They said stuff like this every time I spoke with them. This was my breaking point. I told them the way they talked to me was unacceptable and the branding was not what I was looking for. My package came with 100% satisfaction guaranteed or my money back. I asked them to refund my money for the branding portion. Of course I have not heard back from them now. Save your money and find another company!

What started out as a good plan ended up being just a down right nightmare. They built my website and it is a hot mess, it never works and you can't market the site because it has too many problems. the site is of no use and I am working with godaddy so I can build my own site. they do not return emails in a timely manner, they are not professionals, they will try to upsell you most of the time. We work hard for our money and we all deserve better than what this company has offered it has been the worst experience I have ever had. so take my advice and STAY AWAY. Godaddy is awesome and they are helping me build my site and it already looks a 100 times better than what I have with octalogo. BUYER BE WARE

I would put NO stars if that was an option! Website says 100% satisfaction guarantee and that is FALSE! I paid for menus and when I received them there were misspelled words and the layout was incorrect. The worse part is they were not menu size at all. They are folded and sized like to go pamphlets. I did not get my money back and they are wanting me to pay to get them reprinted! I would not recommend octalogo to anyone in the future.

Took few years and they ended up not finishing the website. Im not sure if they are still open. Probably changed the naming again to scam people.

AWEFUL. Unprofessional. Basically wasted 5,000 bucks.

What a garbage company. All they try to do is up sell you, every morning you will get a call from a sales rep to add a website add this add that and they want money before they do anything. My mistake I paid ahead of seeing their work, complete junk!! All I needed was business cards... They never reply to your emails, it has been a month i still dont have my email signature and im tired of emailing them. These guys are a joke do not use them if you are running a legitimate business!! My cards look like some kid with a 1988 computer made them lol...ughhh this place what a joke wasted 500usd with these goofs.

UPDATED REVIEW MARCH 6, 2018 CLASS ACTION LAWSUIT! PLEASE READ! JOIN ME! I have given this company, as of 2/20/18 one option, to REFUND ALL money paid. I have disputed all 5 credit card charges. I bought services in advance that they could not deliver on or were not as advertised. I was completely mistreated, scammed, bullied, lied to, and threatened. I have spoken to attorneys to begin the legal process. On 2/21/18, I noticed that instead of responding to me like a reputable company would online, Octa Logo report my review, stating, that they “believe this reviewer has created multiple profiles to publish negative reviews”. FALSE. I was able to rectify the situation and this review was reinstated. It has been confirmed that I can write multiple reviews about the same company here because I had two separate buying experiences, so please read my other review as well. I wrote my review in order to share my experiences and to protect others from the inappropriate FRAUDULENT business practices of Octa Logo. All of my statements CAN BE VERIFIED with copies of emails, screen shots, graphics, chat dialogs, documents collaborating reviews, and witnesses if anyone would like to question or see proof of anything I have stated in this review. I have proof of UNFAIR and DECEPTIVE PRACTICES, FALSE ADVERTISING, AGREEMENT BREACH, DECEPTIVE MARKETING PRACTICES, COERCION, BULLYING, THREATS, NON- DELIVERY AND MORE! I will be filing with the following organizations etc.: FBI (dIC3), BBB, FTC, local consumer affairs, Office of the Attorney General, and the Division of Consumer Affairs. Both the federal/state laws prohibit practices that are determined to be unfair or deceptive to the consumer. (NJ: N.J.S.A. 2C:21-7, FDUTPA sections 501.201 - .213). CHECK YOUR STATE LAWS, TALK TO YOUR ATTORNEY. Consumer fraud is "any unconscionable commercial practice, deception, fraud, false pretense, false promise or misrepresentation" in connection with the sale of goods, services or real estate.N.J.S. 56:8-2. STAY AWAY FROM OCTA LOGO- THEY ARE PROFESSIONAL SCAM ARTISTS! My buying and customer service experience with Octa Logo was extremely disappointing, unprofessional, insulting and fraudulent. The entire interaction was unsatisfactory at best. Communication was very poor (CONFUSING, MANIPULATIVE, THREATENING); at times emails were ignored completely, communication between the Octa Logo employees was next to nothing, no one knew what the other said, did, offered, or threatened. Numerous times they reneged on portions of our agreements, denying that another employee said something, offered something, refusing to provide the services paid for, even if there was written documentation as proof. After months of back and forth, the results were always poor at best. Minimum effort was given to any of my instructions, and it would take days or weeks of emailing just to get an issue resolved, if I ever received a response at all. There seemed to always be inconsistencies or problems. Each time, I was only given excuses as to why my instructions were not followed or why parts of my emails would be ignored completely. Execution was horrific. I even tried to change my direction to accommodate them. The interaction with Octa Logo has caused me to lose almost a year’s worth of business, customers, time, money, and caused enormous stress. I had to draw/edit my own designs; send them ideas, send over annotated screen shots to their design team on how to design a web page, continually complained that the designs presented were blurry only to be told they were not, research and learn in order to discuss with their team when they failed at execution. Copy and paste text/designs were presented. Presented designs were found online. I prefer not to be confronted years down the road (once Octa Logo is long gone) for using someone else’s design. I originally hired Octa Logo in 3/2017 to create a logo and website. I was sold a discounted package that would be “everything I needed for my logo and website” to include social media design. I paid $500, which was charged in 2 transactions: $497.65 and $2.35, Octa Logo’s attempt at tax avoidance. I told the “design consultant” that sold me the package that I did not want to use my old logo in any form and I wanted something new. I sent him my old logo, for reference only (what not to do). At this point, I was optimistic; the consultant appeared to be friendly and helpful. (NOTE: this changed drastically within a week or two when problems arose as the senior design consultant would disappear, leaving unanswered emails, unaddressed concerns, even after I sent multiple emails begging for help, apparently part of the entire scam). On 3/10/17, to my surprise, I received 8 designs, which were just mild modifications of my old logo. I hired them to create a new logo, not redesign my old logo. Directions were not followed. The project manager stated that since I sent my old logo, they decided to work with that – not what I paid or asked for. This was the beginning of absolute hell. During my experience with Octa Logo, the package purchased seemed to change, what I was sold was not what I got. (i.e. social media platform design-changed to be only banner creation- not page design; free hosting with company of my choice changed later to be free hosting with only Octa Logo: which was also disputed by the project manager as he tried to add on additional fees; banner resizing to fit website was hundreds of extra dollars, SSL cert. was not included in this all inclusive everything I need package: hundreds of dollars more. It never ended! SCAM!!! 100% ownership rights (FALSE), 100% guarantee (FALSE) 100% unique design guarantee (FALSE) and 100% money back guarantee (FALSE). MISREPRESENTATION! DECEPTIVE PRACTICES! It is almost a year later, I still have no website (they claim that the website is almost done, but it is no where near complete), no social media designs or banners, no social media integration, parent/child tabs not complete, no content (please see other review), what has been done to the site still needs to be edited/fixed for both appearance and responsiveness and more! I was sent a non HD interpretation of a design that I came up with just so the cycle would stop, honestly I am unsure if the design "belongs" to me (even though it was my idea), I’m also unsure if parts of this design belong to someone else - I am not willing to be held accountable for their possible infringement on someone else's design/graphic- that is illegal. I emailed them to tell them that I would not accept this design for fear of infringement. In addition, it was my impression from the Octa Logo advertising & employee emails that 100% Ownership Rights meant just that. I was not aware that additional monies would be needed to be paid to obtain their certificate and then to file legal paperwork for actual copyright (see below in Example 1). Example 1- I received an email from the original design consultant on 4/26/17 that stated that: “since my logo is complete (which is was not at that time- again no communication- design wasn’t sent to me until sometime in 5/17), apparently you forgot to get it Certified by reserving the Ownership Rights of the Design. The design has to be claimed by you through Us so we can provide you a legal Certificate for it. We do refer to ourselves as a one stop shop, thus we’d like to let you know that we offer copyright and ownership certificates, backed by the ICPBB. ICPBB stands for International Copyrights Protection Bureau for Brands. They provide security of intellectual property rights for logo designs all around the world. Kindly reply to this email so that a representative from the registration department can reach out to you and help you avail amazing price benefits due to our affiliation with ICPBB“. I found out through continued conversation with the original design consultant that the fee was an additional $299 (Email dated May 12, 2017). On the same day, the original design consultant sent an email that stated:” I have you covered on the ownership, it’s $299 and I don’t want you to bear that, consider it compensation for the delay.” Lucky me! (sarcasm). I received a similar email from the assigned project manager on 6/29/17, stating that in order to get the copyright certificate there would be an additional fee of $100. I let my project manager know that the original design consultant said that there would be no fee for this (originally I was told that the price is $299 – then $100 - 2 different prices) – he did not believe me; he made me provide proof of the conversation with the original senior design consultant. Once I provided proof of conversation/offer, the project manager sent me a certificate. The certificate had the wrong use of verbiage pertaining to my gender (his/her). I had to ask for a revision. Obviously they just cut and paste, pay no attention to detail – similar to their emails, designs, and “forms”. Furthermore, the certificate states at the very bottom (fine print): “This certificate serves as a formal document that can be submitted to obtain legal rights to the design. However it does not stand in an any court of law. Octa Logo holds no responsibility if the design gets copied from Ms. Beverly Pak ownership." A customer would pay $100-299 dollars for a useless certificate that would not hold up in court and not provide protection of the design in any fashion. However, their packages, emails, chats, phone conversations, and website state 100% ownership rights - FALSE ADVERTSIING- THEY ARE SCAMMING PEOPLE! BE INFORMED!!! BEWARE OF OCTA LOGO!! PLEASE CHECK OTHER REVIEW SITES, SCAN THROUGH REVIEWS. Contact me if you need more information. NOTE: Instead of addressing me professionally (as a reputable company would) online, in response to my review, they chose to report the review and make false accusations.