Markku S.
Also DVL Yachting and Charter
There were no mandatory safety equipment on board. No tools. Many thing missing from check-in form. After asked for this Vlad did not reacted anyway. Some things were first said that they will be fixed but after couple of hours nothing had happaned and Vlad just made excuse why it is not fixed. We asked for early check in but was able to leave after 5 pm. Made up propeller problem was invented at harbour, driver bring back plastic bags shred that in no way could have been in propeller and was probably in drivers belt. We have to driver in cash, no receipt. Tank car for diesel was rigged, we did not use that much of diesel. Safety handle broke from inside of the boat and Vlad just made up stories, that cabinet door was not close. Actually our smallest crew member crab the handle and it just fell of. We broke outboard motors handle, but the instructions from Vlad was send it to Athens. We tried to find place in two islands to send with no luck and lost several hours from our vacation for that. Next thing was that Vlad said that there is mechanic in Poros. When we got to Poros, he informed us that they have no time to fix the motor. Check out was suppose to be before 9am, but nobody showed up. No spesific information what has been reductud from deposit even when asked. So bad communication and cheating that will not recommend to anyone. No receipt ot tax paid for anything. Replies from company were just like deal with it and this is blackmail. Probably russian linked company anyway...
Response from Oceanis YachtingJul 6, 2026
We remember your crew well, and we genuinely found you and your family to be pleasant people. Throughout your charter, our team made every effort to assist you whenever possible. However, it is important to clarify that a base manager's role is to provide support in accordance with the charter agreement. Charter companies do not provide concierge or VIP escort services of the kind you expected or requested, and it would be misleading to judge our service based on expectations that were never part of the contract. All repairs and maintenance were carried out in full compliance with the charter agreement and the established procedures followed by our authorized service providers. The yacht was properly maintained, equipped with all required safety equipment, and held all mandatory safety certificates. We also recognize that charter practices in Southern Europe differ from those in Scandinavian countries. Over the years, we have welcomed many guests from Scandinavia, and we understand that some procedures may be unfamiliar at first. These differences are simply the result of different regulations, insurance requirements, and charter industry standards—not a lack of service or professionalism. We hope that with more experience chartering in the Mediterranean and other Southern European waters, you will become more familiar with these procedures and appreciate why they are followed consistently by professional charter companies. We wish you fair winds and enjoyable sailing in the future.