ObieReviews of obieinsurance.com

Response from ObieAug 2, 2024

Hi Brian, We’re truly sorry to hear about your experience with our customer service during your claim process. Our aim is to provide prompt and efficient service, especially when our customers need us the most, and it’s clear we didn’t meet those expectations in your case. Delays and a lack of responsiveness are unacceptable, and we are taking your feedback seriously. We are currently reviewing our processes to ensure improvements and prevent similar issues in the future. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Response from ObieAug 2, 2024

Hi Sarita, we’re very sorry to hear about the issues you’ve encountered with your double payment and the difficulties in reaching us. We understand how frustrating this situation must be, and this is not the level of service we aim to provide. We were made aware of the double charge and took immediate action to correct it. You should have received your refund, and we sincerely apologize for the oversight on our part. Someone from our team reached out via phone to inform you about the refund. If you have any further questions or concerns, please contact our dedicated support team via email at [email protected] or via phone at (773) 820-7132. We appreciate your patience and the opportunity to make things right.

Response from ObieAug 2, 2024

Hi Halie, we’re very sorry to hear about the difficulties you’ve experienced trying to reach our customer service team. We understand how important it is to get timely confirmation on payments and apologize for the delay and lack of response to your inquiries. Whenever a payment is made on an Obie branded policy, an email confirmation, including policy documents, is typically sent to the insured. We apologize if you did not receive this confirmation. We have reviewed your inquiry and found that it was addressed after 30 days due to the current processing time in our billing inbox, which we understand is not ideal. For quicker responses in the future, we recommend reaching out to our support team directly via email at [email protected] or via phone at (773) 820-7132, where inquiries are handled within 24-48 hours. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to improve our service.

Response from ObieAug 2, 2024

Hi Joan, we’re very sorry to hear that you did not receive a call back from an agent regarding your quote. We understand how important it is to receive timely assistance, and it’s clear we didn’t meet your expectations in this instance. Your experience does not reflect the level of service we aim to provide. We are currently investigating why your call was not returned and taking steps to ensure this doesn’t happen again. To assist you promptly, please contact us via email at [email protected] or via phone at (773) 820-7132, and we will prioritize your request for a quote. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Response from ObieAug 2, 2024

Hi Michael! We understand your frustration regarding the clarity of the deductible when purchasing online as it seems there was some confusion about the deductible you ended up selecting for your policy. We do provide deductible options during the quote process, and we apologize if this was unclear. We would happily review your policy and discuss lower deductible options with you. Please feel free to reach out to our team directly via email at [email protected] or via phone at (773) 820-7132 so we can assist you further. Thank you for bringing this to our attention, and we appreciate the opportunity to improve our service.

Response from ObieAug 2, 2024

Hi Jelena, we appreciate you choosing Obie for your insurance needs and are glad to see that you successfully made your payment. However, we apologize for not being responsive to your billing questions. You are correct that we should have been more attentive, and we regret any frustration this caused. We are actively working to improve our response times and ensure that all inquiries are addressed promptly. Your feedback is invaluable in helping us enhance our communication and service standards. Thank you for bringing this to our attention, and we appreciate the opportunity to improve.

Response from ObieAug 2, 2024

We’re very sorry to hear about the issues you faced with obtaining the Replacement Cost Estimate (RCE) for your lender. We understand how critical timely and accurate documentation is for closing, and it’s clear we didn’t meet your expectations in this case. We recently identified the RCE process as an area for improvement during our quoting process. Based on feedback like yours, we have since updated our process to ensure that RCEs are provided promptly and accurately. If you choose to work with us again, we’re confident this issue has been resolved, and you will have a much better experience. Thank you for bringing this to our attention and helping us improve our services.