Obie is an insurance technology company, hyper-focused on driving value for the modern real estate investor and the partners they work with every day. Whether you are an owner, lender, agent, or property manager, Obie’s mission is to build technology and insurance products that drive efficiency and fundamentally change the way insurance is bought and sold.
Obie (obieinsurance.com) has 174 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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parnaz M.
I've been trying to get a quote for weeks. Every time I try the website there's a notice for a weather event. I tried signing up for a meeting with an agent and instead was set up with a Property Management company. When I called Customer Service I was told my area was under a moratorium and they couldn't tell me when it would be lifted. I'm in Houston.
SKR
I insurances 2 properties through Obie. Both paid through escrow. Upon renewal I consistently get auto emails from Obie saying my policy is cancelled. When I reach out they say it’s not cancelled. Then the next day I will get another email saying it’s cancelled. Reps are not responsive, when I do get a reply it’s not helpful or relevant. I’d go elsewhere if you’re looking for insurance for any properties. Especially in current times when insurance is critical, getting random emails constantly that my policy is cancelled is stressful and unnecessary. Can’t get any straight answer on if it’s cancelled or why. Happened for both my properties so clearly an ongoing issue that tells me internal operations there are messy.
Sammie T.
Not happy at all, filed claim in Sept, said claim was covered, after 3 months, they said claim denied but it was a different claim then they found mine after me telling them that then they denied my claim after 3 months. They first said it was covered. I would never recommend anyone to Obie or digital. All I got was texts saying we will get back with you. 95% of time they didn't. Third party sent Cancellation date of policy but could not determine about my claim. They just want ur money. One place on policy say covered and they say another place read not. Not a good company in my eye site.
AB
HORRIBLE COMPANY! You will pay just to fill their pockets. They won’t cover ANYTHING when you submit a claim. I was in tears after providing everything they asked for and they denied me for “hard living”. You call $22k of damages hard living from the tenants???!! Unbelievable. I’m reporting you to the BBB.
GREG
No one to talk to. Only email for customer service. I requested to make payments and was told I could and then they took a full years premium and put it on my charge card.
Response from ObieAug 2, 2024
Hi Greg, We’re very sorry to hear about your recent experience. Our goal is to provide exceptional service to all of our customers. We understand that you worked with an independent insurance agent who offers Obie products. We apologize for any confusion caused during this process. To clarify, Obie requires the full annual premium to be paid upfront, as we do not offer monthly payment options. We understand the frustration of wanting to speak to someone directly. While email is a primary method for customer service, we do offer phone support and encourage you to reach out to us directly or contact your agent for any further questions or assistance. Thank you for your feedback, and we appreciate the opportunity to address your concerns.
charissa C.
I still haven’t received the information I requested and I requested it on June 18
Response from ObieAug 2, 2024
Hi Charissa, We sincerely apologize for any frustration you’ve experienced. We understand the importance of receiving timely information and are sorry to hear about the difficulties you encountered. Upon reviewing your case, we found that we were waiting for your lender’s email address to add them to your policy, as this is a standard requirement for ensuring proper documentation. When you informed us that your lender did not require their email, we added your email address instead and provided an explanation for the initial request. We regret any inconvenience this may have caused and appreciate your feedback. Our goal is to make the insurance process as smooth as possible, and we are continuously working to improve. Thank you for bringing this to our attention. If there is anything else we can assist you with, please let us know.
Valued C.
premium costs almost doubled of year 1... Underlying carrier is not A rated agency and hence was denied by umbrella insurace
Response from ObieAug 2, 2024
Hi, Sunil; we’re sorry to hear about your concerns with the premium increase and the underlying carrier. We understand that changes in premium costs and carrier ratings are critical factors for our customers, and we take your feedback seriously. Insurance premiums can fluctuate based on a variety of factors, including changes in risk assessments and market conditions, especially in regions like California. We strive to provide the most competitive rates while ensuring comprehensive coverage. We apologize if this increase caught you by surprise. Regarding the carrier rating, we aim to partner with reputable carriers to offer reliable coverage. Your current carrier, Accelerant, holds an A- rating. We carefully select our partners to ensure we provide the best coverage for our clients. We understand the importance of having an A-rated carrier, particularly when it comes to obtaining umbrella insurance. Umbrella insurance carriers require proof of underlying liability insurance, and there can be various reasons why they might not accept a specific policy. If you would like to discuss your situation further and explore how we can better assist you, please reach out to us via email at [email protected] or via phone at (773) 820-7132, and we’ll do our best to address your concerns. Thank you for your feedback. We appreciate the opportunity to improve our service.
Valued C.
You should have info from last policy.
Response from ObieAug 2, 2024
Hi Robert, we’re sorry to hear about your frustration regarding the information from your last policy. Our goal is to make the process as seamless as possible for our customers, and it sounds like we didn’t meet your expectations. Typically, we retain all necessary information from previous policies to ensure a smooth renewal process. If you’re experiencing issues, it may be due to a technical or administrative error on our part. We would like to resolve this for you as quickly as possible. Please contact us via email at [email protected] or via phone at (773) 820-7132. By doing so, we can look into your specific case, retrieve the needed information, and assist you with any other concerns you might have. Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to improve our service.
