Valerie M.
Brand to avoid - No customer care
Once a year, I bought a stock of products when they are on sales from Obagi.com. I store my cosmetic in a dark room with cool temperature and never had any issue until recently... I had a bad surprise in opening a priciest pot of Obagi Hydrate Luxe that was very bad: brownish and thick instead of the white smooth cream that I use for years. Noticed that the lid was not tied up and I bet this cream was not well packaged and turned bad. Obagi do not seal their products with plastic film. Too bad, that sealing would protect their fragile items. I took photos and contacted Obagi.com Customer Support, pretty sure that with that proof they would replace it easily! Obagi Customer Support has only its "Support" for name! They refused to replace this expensive product because I bought it a year and half ago. But they offer me a 15% discount for buying another cream at $85! I will no more buy any Obagi products and recommend to anybody else do not buy and store any of their products over than 6 months because according their policies, it is then too late for a refund or replacement. A brand to ban definitely.