Janet B.
I AM A HOUSE BOUND DISABLED WOMAN WITH…
I AM A HOUSE BOUND DISABLED WOMAN WITH TERMINAL ILLNESS I'VE NOW GOT NO SOFAS AS GOT MINE TAKEN AWAY AS WAS TOLD MINE WOULD BE HERE YESTERDAY AND ITS NOT ARRIVED ( SURPRISED SURPRISED) IVE TRIED PHONING AND GOT NOTHING OTHER THAN WATS APP WE WILL GIVE MONEY BACK YET IM STILL SAT ON MY BED AS NOYHING TO SIT ON IVE GOT A TERMINAL ILLNESS ASWELL BUT THEY DON'T CARE ABOUT THAT IVE PHONED POLICE DONT BE FOOLED AS I WAS NOW IVE GOT NOTHING AND HAVENT GOT MONEY TO BUY ONE OUT RIGHT IM EXTREMELY UPSET
Response from oaksofa.comJun 8, 2024
Dear We are deeply sorry to hear about your experience and sincerely apologize for the inconvenience this has caused. We understand how important it is for you to have a comfortable place to sit, especially given your circumstances. We regret to inform you that we are unable to deliver the sofa as originally planned. However, we will process a full refund for your purchase immediately. Our customer service team will reach out to you directly to ensure that the refund is handled swiftly and to offer any further assistance you may need. Thank you for bringing this to our attention. We deeply regret any inconvenience caused and appreciate your understanding. Sincerely,



