My experience with Oak was terrible from start to finish. They used my correct address to process the payment, yet claimed it was incorrect when it came to shipping. Their customer support is essentially one person who provides no real solutions and even makes you feel foolish for asking for clarification. The entire operation feels dishonest and misleading. I strongly advise others to stay away,this company behaves like a scam!
MB
Mesue B.
I wanted to thank you for getting my…
I wanted to thank you for getting my refund to me in a timely manner. After the first mistake of my prescription not arriving on time, making me miss 3 work days, waiting for my prescription to be delivered, on the hottest days, after receiving 3 different Tracking numbers. Then nothing being delivered. You not only refunded the over payment of my initial order from over payment, you gave me a refund for the late arrival, which I appreciated. But Just when I thought you had things handled here, it is again, time I ordered my Second month prescription, you took my money, my bank paid you but again. I took a day off work, because of hot weather didn't want my prescription sitting out in the hot sun. Because I got an email with a tracking number 9300189517200348013848 saying my prescription would be delivered on August 12th 2025 by 9:00 p.m. AGAIN NOTHING WAS DELIVERED. . Now I received another email with a tracking number saying my prescription won't be delivered by USPS until Friday tracking number 9300189517200348382074, August 15, 2025. Well, now I'll be out of town so my prescription won't be in my refrigerator until Monday August 18, 2025, all the while the package with my prescription sitting in the Sun. I think you need to send my packages 📦 thru United Parcel Post or FedEx. With them I just might get them in a timely matter. Not losing $200 dollars each time I have to take time off work to get the package.
I'm now going to look for another company to get my prescription through.
Signed
Mesue Babcock
Response from Oak LongevityAug 21, 2025
Hi Mesue,
Thank you for taking the time to share your experience. We’re very sorry for the repeated delivery issues and the disruption they’ve caused you—that’s not the level of service we aim to provide. We’re glad the refunds were processed promptly, but we fully understand your frustration.
Your feedback about carriers is valuable, and we’ll share it with our team as we work to improve reliability. In the meantime, a member of our support team will reach out directly to see if there’s anything we can do to make this right and prevent further inconvenience. 💚
SR
Stephanie R.
ER visit waiting to happen
Don’t use this product unless you want to end up in the hospital. I ended up in the ER after throwing up every 10-20 minutes for 24hrs straight, including puking up a lot of blood. I contacted customer service multiple times and was left ignored. Highly recommend avoiding this company.