Oakley Standard IssueReviews of oakleysi.com

Excellent produce,

How many easies? Two easies. Yeah, lame. But, the shopping, purchasing, and shipping were all easy. Dang. I guess it's three "easies" then. Anyway, no complications at any step. Good work.

Great selection with great prices. Shipped quickly and arrived in 3 days

I'm not wealthy. I saved for over a year to buy Monohull prescriptions. I purchased them 8/22. 3 weeks ago was walking home from work and I felt my glasses shift on my face. I couldnt get them to sit on my nose correctly. I took them off to see what was wrong. The right side nose guard arm was gone. I searched the area for the missing piece and couldnt find it in the grass. I filled out a warranty/repair request with pics of my glasses. I was refused service without a reasonable answer. But offered a discount on a replacement. Owning Oakleys has always been something I dreamed of. And when I heard about Oakley SI, I was happy they valued us servicemen. And what an awesome way to show it. Only to find out a little over a year later it was BS. They care about the money. I have never been more disappointed in a company than I am now. I hope every service member reads my experience before they throw money at company like Oakley. What a Joke 11/7/2023 So, as you can see Oakley tried to save face and they responded to my review. Again, as I said before, the pair I received was flawed. The nose guard arm just fell off. From normal wear. And again, Oakley refused to fix or replace. But this time it gets even more ridiculous. I am going to quote the response. "Response By Email (Jason S) (11/07/2023 12:02 PM) Hello Steven, Thank you for contacting Oakley. I am very sorry about your glasses. Unfortunately, damage like the one you have is not covered under the warranty program. However, I do want to offer a bigger discount for a new frame for you. Please use the below code on www oakley com for 50% off a future purchase. Code: XXXXXXXXXXXXX Expiration: 12/31/2024 If you have any further questions, please feel free to let us know. Again, thank you for contacting Oakley. Have a great day! Best Regards, Jason S OAKLEY, INC. Sounds like a nice gesture, right? Wrong. Oakley offers 50% off on broken frame purchases to anyone. Jason, I hope you're embarrassed by that lame attempt to make yourself appear to come to the rescue. You didn't offer me anything I couldn't have got on my own. The only way you can make this right now is a new pair with my script, transitions and progressives. Just like the original pair I bought. For free. Or 80% off. And one more question. I bought mine from Oakley SI. You told me 50% off at oakley.com. Thats because Oakley SI doesnt have the 50% off broken frames deal, isn't it? Why make me buy new glasses from a different site? That's not cool either. Oakley responded again. Here is their response: Response By Email (Christina S) (11/08/2023 03:23 PM) Hello Steven, Thank you for the additional information about your survey response and experience with Luxottica Aftersales and Oakley. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience. We are sorry to hear that Service Request xxxxxxxx was deemed out of warranty and you are unhappy with the 50% off promotion that was provided previously. Regrettably, the damage that has occurred with your frame is not covered under warranty. As a one time courtesy we have processed a manual order for a new frame, Order xxxxxxxxx. Unfortunately, you will not receive order confirmation or tracking once it ships as it was manually placed. We kindly ask that you reply back to this email in 5 business days should you want tracking information, it should be available to provide to you at that time. Please allow up to 14 business days for delivery. We apologize for not meeting the level of service expected and hope we have satisfactorily addressed your concerns. Best Regards, Christina B. Luxottica Aftersales Customer Resolution Team Thank you Christina B. I do appreciate your help. When I receive the new glasses, I will change the review from 1 star to 5 stars.

I Bought the Oakley SI Lightweight gloves and they ripped on me. The feel nice and are fitted to my hand wonderfully. I've only used them for almost 6 months off and on, the wrist stitching just gave out and ripped half of the wrist cover off.

The site is easy to navigate. A good variety of items, with nice offers. The delivery was fast. The products that I purchased was all good. Highly recommended!

Easy well designed website, prompt shipping

Seamless experience. Top quality gear. Thanks Oakley!