TexasZ
My Flak Jacket XLJ, terrible quality
My Flak Jacket XLJ (I have worn the same style with multiple sets for years now) needed to be replaced last year due to general wear and tear. I have always had great glasses in the XLJ and ordered another set. Less than 11 months later, they broke, near the bridge, just folded without any force being applied. It was a clean break. Clearly a manufacturing defect. Oakley warranty told me it is not a manufacturing defect, and I can buy another set with a little discount. Crap product backed by a crap warranty. Its a shame, they used to make great sunglasses. Edit: Hilarious response from Oakley considering I already reached out to warranty (which is what they suggested) and got told 'tough luck'. No thanks, not going to beat a dead horse and drive myself insane. Just admit you won't honor a valid warranty claim.
Response from Oakley Standard IssueMay 14, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/oakley/customer-care-form




