NYX CosmeticsReviews of nyxcosmetics.com

2 commandes passées Make-up de bonne qualité, les couleurs des palettes reste très pigmenté.

A lot of their products are really nice and decently priced. However there are some products that are really not good at all. I found some of their liquid lipsticks to not have a great formula and be very dry and crumble quickly.

I am against animal testing when it comes to cosmetics and use animal friendly brands however, I have heard that NYX are possibly stopping this so they can sell in ‘CHINA’. This to me is absolutely disgusting hence, the reason why they are only getting 2 stars from me. There is NO excuse to use animals in any way for testing products!

Customer service is AWFUL! Made and order on 31st October and never received it! It was ‘apparently’ attempted to be delivered on the 6th November which is categorically not true as people were in and no delivery note was left. I emailed nyx 3 times before they got back to me using the contact page and the help email address! I had back and forth emails with them for a bit with them telling me they couldn’t give me a refund until they had received the item back In their warehouse...baring In mind it had already been a WEEK since the ‘attempted’ delivery. They then just stopped replying which I think is DISGUSTING. I then phoned as I’d had enough and it apparently made it back to the warehouse on 19th November. I was then told I had to wait up until 14 DAYS to get my money back!!!! The man on the phone couldn’t do anything to fasten this up and apparently there was no manager or senior person I could speak to. He then emailed head office on my behalf and said they would reply to me and they didn’t! He also told me that nyx have a problem with their delivery company so that doesn’t fill me with much confidence! I am EXTREMELY angry about this! Still waiting for my money and it’s been nearly a month now! I am fuming and so disappointed in this service as I really like nyx but I will not be buying from them anymore. Nothing grinds my gears more than terrible customer service! DO NOT ORDER ONLINE! Not worth the headache!

No wonder they don't encourage their customers to use trustpilot! They lost my order: it was so hard to contact them to ask them about it, sometimes their phonelines are just off during the day. Eventually they admitted (email) that they lost it, and said I would get a refund. Guess what? 3 weeks later, no refund. They say they can't deal with my complaint now, can I call back. Will I ever get my refund? They invite you to leave a review and then if its a bad one, they just reject it! Just improve your service, guys!

Ho acquistato 2 rossetti on line, passato un mese e non avendoli ricevuti ho contattato il servizio clienti, non hanno saputo fornirmi notizie sul mio pacchetto, ho aspettato ancora una settimana ed avendo pagato con paypal ho aperto una contestazione. Sono stata immediatamente contattata dal servizio clienti che mi ha chiesto di chiudere la contestazione su paypal così mi avrebbero potuto fare il rimborso immediatamente. Chiusa la contestazione non ho mai ricevuto il rimborso. Sconsiglio a tutti di comprare da loro.

Esperienza pessima. Prodotti non hanno qualità. E i loro comessi sono maluducati.

i really like this cosmetics.