NYX CosmeticsReviews of nyxcosmetics.com

Bought two lip liners and a suede Matt lipstick in electroshock and when turning the lipstick in tube to use for first time, it broke off and fell out. :( Never, ever have I had this problem before - not even with lip balm.

First time online user. My transaction did not go through after 3 attempts. Because I used my iPhone, it authorized 2 of my credit cards (still waiting for the transaction to drop off)- order supposedly did not get processed- I called. They Confirmed no issue. Got email 1.5 days later - NYX cancelled order? I called said I didn’t cancel!? They said it was a security issue. I attempted to reorder while on phone fixing. AND Their system crashed WHILE I was on phone to take care of the trx online. Transferred me to another rep to finish order. Went to place re-order and when I complained, did not apply my original 20%... after so much bull crap I said - you know what, I’m done! This has been the worst first time online experience, I no longer want to use your make up. DONE. Do not trust you. Buyer beware.

Senza parole ordine doppio dopo avermi detto che il primo non andato a buon fine ora gli anno spediti tutti e due dicono io non o ricevuto nemmeno mezzo ...Non pensato nessuna email ...nessuna informazione ...nessuno corriere...70 euro buttati...mi auguro di no o sara un bel problema cmq da nyx non m aspettavo ..ps volevo solo un calendario non dueeee

Awful customer service - staff are so rude. Products are expensive and poor quality and use so much unnecessary plastic. Never shopping here again

I ordered 2 face creams and received 2 eye gloss'. I get that mistakes happen so i called customer service to request the correct items be sent out. I was informed this is not possible, instead I have to wait for packaging to be sent out (3 days wait), then go out of my way to send this package back to you, then 14 days after you receive it I will get a refund and then I will have to place the order again... (Not a chance now). So me trying to buy a product and have it delivered in 3-5 days turned into an estimated 25 day process (based on the 5 days it took to deliver it to me, 5 days to get back to you, a day aside for me to make it to the post office and then the refund time). This is providing there are no delays. So i emailed the customer care team who said I could download a returns label and that the refund would now take 5-8 days (this is not standard of any bank). And lo and behold, after 8 working days there is still no refund in my account. So i call customer service again to see where the refund is. The lady advises me that it will be processed tomorrow, meaning another 3-5 working day wait (inconsistent with timings on this). When I explain that this is taking too long and i'm not happy, the lady repeats that I 'only' have to wait another 5 days. It 'might' be quicker since i paid with paypal too. Honestly, i find this awful customer service. I asked to speak to a manager to be told there isn't one available. Really. That seemed like an auto reply because the managers cannot be bothered to actually manage the problems. So yes. Awful customer service. Delays in a simple bank transaction. No offer of a goodwill gesture. No manager. No real apology. Would not order online again.

The only reason they have 2* is that my skin loves their foundations and primers. Ordering online is a nightmare though and their customer service is rude and extremely unhelpful. No matter which department you email or call its 'sorry I cant help you call xyz' and so on, i eventually received my order 3 weeks later. If you can find what you're looking for physically in a shop fabulous if not avoid.

Terrible experience, I tried to order a product online and the website said my transaction could not be processed yet they have taken the money. I have tried emailing and get no response and I have been calling their customer service line but their customer service is awful. I get through to the same woman every time who just says sorry computers down so please call back, so no one will advise me about a refund

literally one of the very few brands that offers my skin tone match! SO happy i found them, and happy to learn not too expensive. must say always receive good service in the stores too, all reps are very helpful and not overbearing with selling products.