NYSEGReviews of nyseg.com

I'm still on hold, waiting for Three hours and fifteen minutes to talk to customer service. Can any company prosper with such poor service? This is my fourth attempt including a trip to their offices on Link Road and the Customer center in Vestal just trying to get a paper bill. Finally, today, Rene at the Vestal office straightened out the account. Give that woman a raise.

I've been getting billed for a house I haven't lived in for months. I called last month to explain what was wrong and that they said the bills are based on estimated meter readings. They also promised to do a manual meter reading to prevent this issue going forward. Today I got another full bill based on an estimated reading. Their customer service line says it will be over an hour wait. Beyond thankful to be moving out of the service area.

VERY POOR CUSTOMER SERVICE. I would not use them if i had a choice to purchase my electric elsewhere. They are horrible. You NEED to watch your bills closley. They promote online payment of your bill but you still get a letter of non payment?? I paid 10 days early. Had to research to resolve an issue that was their fault and I didn't get paid for MY time. They will charge you during an electric outage. Seems a bit greedy. They will allow your bill to get terribly high before threatening shut off. This puts you into a position where you cant ask an agency for assistance until your credit gets ruined, NOT FAIR.

Horrible Customer Service... Outside service rep. Is VERY rude and does not show identification.