NYSEGReviews of nyseg.com

Pure garbage, zip.

The worse company in the world... straight up thieves and because you have no other choice as they are semi govt... they don't care about customer service or customers been waiting for manager of supervisor Mr. Wright to call me back for 5days to explain discrepancies with bill and 4 meter reading 5 times higher than any other in a year when on vacation... promises promises but at the end of the day they just treat you like sheep and telll you shut up and pay the bill

Absolutely THE WORST utility provider especially in West Seneca. Electric is always going out. I had to give them one star to leave a review. They don’t Deserve it.

I just tried calling a total of 30 times. They answer and pretend they don't hear you...it's absolute horseshit. My relative is a federal agent and well be reporting this and making an IN DEPTH REPORT about these crooks. I can wait until they shut down.

NYSEG rates are outrages I think they installed damage meters on purpose! When I call in the meter reading even the representative agree that the meter reading is outrageously high! All NYSEG customers please help yourself and other customers by placing calls and submitting complaints! I'm going to report this to the NEWS stations something needs to be done NYSEG customer bills surpass thousands of dollars!! I was just recently billed more than $3,000!!!

Their website is so bad it's almost nonfunctional. I have been waiting for more than 5 minutes and the page still hasn't loaded in yet.

We’ve been with NYSEG for over three years and it’s been a nightmare dealing with them. Service is beyond inconsistent, the power will go out for literally over 24-hours and their app will not provide you with any information other than “assessing.” Power goes out constantly in the winter, we have electric heat and it’s below zero IN OUR HOUSE because of their horrible service. When you call their system bounces you around and puts you on hold for hours and when you finally get through to someone they are only able to help you if there is a down wire and a fire in your front yard. Then, let’s talk about their terrible website. Its horrible. They basically only take payments over the website and it’s always down. It always gives incorrect billing information, the hard copy of your bill will say you owe $300 and when you go to pay it will say $97 is due, if you pay the amount it says that’s due you won’t receive any messaging that you haven’t paid the correct amount (?) until the next billing cycle when it says you’re past due. Then, they will put you in delinquent and literally make you pay cash through an even more archaic web portal that DOESN’T PROCESS PAYMENT for days. Yup, you heard it, DAYS. I called to request accurate documentation of what I’ve been billed and what I have paid over the past year (this seems like a reasonable request) and the representative said it would “take a long time” for them to get this for me. I told her I would wait and she put me on hold and then said they can mail it to me but it would take “a really long time” for them to send it to me. I told her to send it and I would wait. It’s been weeks already and I’m still waiting. NYSEG is beyond horrible. The worst utility company I’ve energy worked with. I do not understand what is going on there, but they are literally the worst.

I'm a disabled senior ,on the heap program .Nyseg over charged my account with there estimate usuage.I gave a meter reading to there rep ,a credit was supposed to to issued to my account .This is a week an a half ago .I called numerous times ,they are rude ,poor customer service ,in no hurry to credit my account. Just a terrible company.