NYSEGReviews of nyseg.com

6 times our power has went out in 1 month. 6 TIMES. They can't keep their grids up for anything. It gets above 80° and their system shuts down. It's hot with cloud coverage? Their system goes down. It's a nice, clear, warm day? Their system shuts down. NYSEG is a complete joke. Why are they a power company when they can't keep power going? And now they're trying to raise rates by 24% while they aren't capable of keeping the state with electricity 100% of the time. Absolutely joke of a power company

I've just started a service and I'm already concerned. My rate is over $500 and I have literally started service a week ago. I can't even log in and have tried contacting them several times but to no avail. It seems a lack of transparency and communication is causing issues.

Called about an increase on my budget billing and the lady told me they over billed me. Called back the next week to see what was being done with my bill and the new lady said everything was right, no over billing had occurred. On top of that, they billed me another amount to end the billing cycle. In three months, my bill, on the budget, went up $400. As a follow up, I called back a third time and talk to a young gentleman In the billing department. He told me the lady I had talked to was absolutely wrong and there was a problem with my bill. He said they will make corrections and notify me. This guy took the time to look at my bills and understood there was a problem.

This company is absolute trash. The website is broken and there's no costumer service on the weekend. Now I just have to hope my power doesn't get shut off

I'm trying to login and see my account area on the website due to a bill being multiples of what it should have been. When I login it tries to take me to the dashboard but it just shows a blank page. I tried this on both firefox and chrome. Edit: It's been two weeks of this issue. I spoke to them today and they said that it's a known issue that they're having and that they did not have an estimate for when it will be resolved. How can a company of this size have their customer payment / service website down for over two weeks? No notification to users like: "The website is being updated, it should be resolved by x/x/x" It's absurd

This is the 4th time in a year they have "mistakenly" charged me double for one month, on top of that they are price gouging like crazy right now. December bill $150, January bill, $190, last month bill $227 mind you I have done nothing in changing the way I live other than LOWERING the heat. Some of us have a monthly budget and live practically paycheck to paycheck so we do the best we can to manage our money and save. Can't save when a company makes these mistakes and keeps raising the prices. DO BETTER! If its an app issue I know people personally who could fix that EASILY. So again, DO BETTER ITS NOT ROCKET SCIENCE. ELON COULD FIGURE IT OUT I BET AND HIS ROCKETS EXPLODE MOST THE TIME!

Monopoly. Does there so called "estimating" for weeks then charges an absurd price. There lose of money is due to there lack service and the customer should not be charged. If I could switch I would.

Absolutely unorganized and bill people consistently for higher than their usage. The delivery fees are higher than the actual energy usage and they keep increasing the prices!! I don't even heat with electricity in my 900 SQ ft home and my bill is almost $500 a month!!!