NYSEGReviews of nyseg.com

They better not raise the rates. I knew someone would come out of the wood work the minute us seniors found out about the possible increase to ss. They NYSEG have a lot of nerve when our bills reflect how much it cost to send us the power and it’s much more than our usage. I hope Trump puts both feet into this one. Between NYSEG and spectrum they can both go to hell.

Scammers The bill should be due at 11:59pm not 5:00

This is the worst electric provider. Unfortunately they are the only available provider in my area. They have the monopoly and they know it. They introduced smart meters which regularly gauge us especially during peak season. Their "delivery" cost is totally arbitrary, they set it at whatever they need to cover their profit margin. Sometimes my bills are $150, sometimes they are $550. For a single family home with only two working adults who are never home (and extremely energy conscious) that's insane. There's no way we use that much. We shut off every light and rarely use utilities. Moreover, their online site is terrible and kicked us off autopay during a data migration. But they never informed us. I only caught it by checking my bank account to see if the payments had been going out. Nope... The three month bill was shocking. Now I can't resign up for autopay due to some glitch on the page. Customer service is ok, but they only work regular business hours and have no 24-7 live chat. I can't say enough bad things about this under-achieving company. If there was any alternative, I'd switch. If you are reading this review and you are an electric provider in my area, hit me up.

Their prices are terrible. I wake up this morning to no power. I pay $300 a month for electric and I can’t talk to anyone about it. It’d be nice to let your customers know if there’s an outage.

The WORST company ever. An absolute scam. I can't believe this is legal. Reading all these reviews and experiencing the same robbery. I never signed up for budget billing but am being charged $300/mo for a home I don't live in. This is a PT home and we visit maybe 4 times a year for a few days. There is zero explanation as to why the monthly charge is that high. When I called the rep slipped up and goes "your monthly usage is only $33/mo I don't understand why you are being charged so much. So for 5 years I have been overcharged and all they offered was a credit of $166. I lost almost $6000 using this company. The website is down so you also have to just take their word.

Unfortunately I could not give it a zero.

WORST COMPANYEVER!!! BIGGEST THEFT COMPANY TO EXIST!!! They charge you monthly according to what they feel like. I have a bigger house in a different city and my bills are way less then nyseg charges. There is Noone to call or speak to. I was being overcharged in the winter for electricity that wasn't used. I was not there in the winter and everything was winterised nothing was being used and I got a bill of over $500. And there is noone to talk to!!!

I wish I could give them no stars. I set up auto-pay several times when I first moved in, and then rather than send an email or call me, which I listed as my preferred contact methods, when they weren't charging me for my bill they sent mail (which goes straight to the post office, not the address I was living in) and shut the power off without warning. Then they got me into a payment plan when I was moving out to pay off the bill, but when I shut service off they changed the terms of my agreement and cut my payment time back by over two thirds of the previous agreement even though they knew I was moving out at the end of the month. I cannot stress how awful they were to deal with and how little I recommend their services.