NyrpcorpReviews of nyrpcorp.com

Very difficult to deal with. Not recommended.

Buyer Beware. I ordered a replacement part for my Grohe faucet that cost over $200. After testing the part, I found that it did not resolve the issue. When I contacted the company to request a return, they denied it. Their reason was that because the part had been used for testing and water had passed through it, it could not be returned or resold. I find this policy very frustrating. How is a customer supposed to determine whether a replacement plumbing part works without actually testing it? I am now left with an expensive part that did not solve my problem and cannot be returned. While the company may be following its policy, customers should be aware of this before making a purchase. Be sure to carefully review the return policy before ordering, especially for high-cost replacement parts. In my experience, if the part does not work for your situation, you may be stuck with it regardless of the outcome.

I ordered a part for my instant hot faucet. When the plumber tried to install it, it dripped. We thought it might be the wrong part, So I tried to return it. I was told that because it was opened it could not be refunded. I spent over $100 on the part and shipping. NYRP said the part wasn't working....which is probably why it dripped when the plumber installed it. But because I didn't specify that (or even know that!) i was denied.

Ordered part based on toilet model which was the ONLY way to ID it on their website. Received a part that could not be installed and broke while trying. The inability to install it caused me to contact them. After several emails they told me I ordered the wrong part number (the toilet MODEL was the basis of my order, not a part number which I do not have and they do not display on their website. No replacement. No refund. They eventually sent a diagram of the toilet, which I thought would show the part number they were talking about, but it did not show a part number. Avoid these people.

I ordered 15 Grohe brand cartridges online. The website clearly states that the manufacturer is Grohe, but the items sent were OEM parts. I tried to return the parts as soon as I knew that the part were not original, but they hung up the phone on me, saying, 'I don’t have time to waste with you.' I lost a lot of money. I would stay away from these guys.