NY Furniture Outlets incReviews of nyfurnitureoutlets.com

Bought a bed for a set price. All over their website it says free shipping. After we purchased the bed and were sent an email confirmation of the order, we received a call stating they forgot to include the shipping cost in their listed price online. I informed them they processed the order already and that is their own issue and I should not be asked to pay more for their own mistake. I ended up speaking to James who claimed to be the GM, he began yelling at me so I asked why he was being so rude when I was being calm. He said just because I was calm didn't make me a good person and he even went so far to say my wife was a horrible person. After yelling at me he said he was canceling my order because they can do business with whoever they like and then he hung up on me.

We bought ESF Dama Bianca set. It was the best choice for our master bedroom. Great quality and best service. Thank you!

This is an AWFUL company, I wish I had never knew it! We got a defective sofa almost a year ago. Can you imagine sofa with non-vertical legs, some of them even don't reach the floor? That's what we got. And one side pillow moves where it shouldn't. Nothing is fixed! We have a report from a technician that all defects are manufactured. That's their response: "This was further investigated by our management team and the manufacturer's team. It was concluded that since no damage was noted on the drivers delivery receipt, we have no way of knowing the reason for the issues you reported. Even though the repair technician stated that the item was defective, the manufacturer provided proof that stated the items were inspected before they left their warehouse and found it to be in perfect condition. The manufacturer advised that all their items pass a rigorous quality check before transit, that is performed by a few different departments, to ensure that the pieces are in perfect condition."

We bought a glass table with self-storing leaves from the company. We paid for white glove delivery and assembly but the guys who came could not figure out how to put the table together based on the awful instructions. The company sent me different instructions that were also unclear. After trying for 3 hours they left with half of the table on my floor. To make a very long story short, after several weeks of back and forth with the company (and another assembly person coming out), we finally called one of their "white glove assembly" people directly. He came, and together with him and his assistant, we were able to assemble the table, going out of pocket to do so. Of course, at that point there were several dings and scratches on parts of the table. When we asked the company to cover the cost of the assembly (which was more than their initial white glove service charge), they refused. We opened a dispute with AmEx, and they LIED to AmEx about what had happened.

I waited 5 months for delivery. When I finally received my complete order(after refusing an incomplete order) it was damaged. There has been no resolution. There were many lies during the long wait and now there is no response when trying to contact for a resolution. I would recommend that the company take responsibility and make it right with me and the many other unsatisfied customers in these reviews.

Worst experience ever with this company. They brought damaged furniture and then we returned the furniture. It’s been more than 3 months but they not giving any updates. Elena from claim departments is not doing anything she act like nothing happened. I dnt know why she is even hired for position. She is telling us to receive damaged furniture and then technician will fix it. Why can’t they fix the furniture and send us the new replacement. They do not want to refund our money . We going to sue them for mental harassment and damages.

The worse service ever They are untruthful and would give you fake dates I was supposed to get my furniture 4 weeks ago and yet did not receive anything I will never order again from the company.

I wish I could post a photos here! This is the worst piece of furniture I ever purchased in my life! McFerran B1000 dresser with marble top came damaged. Looked nice by the marble on top had a really bad chip. They are trying to negotiate and give me the run around. I can't even find any decent words to describe the quality of this dresser received. It's been 2 weeks since I filed a claim - AND NOTHING HAPPENED. These are the words from their customer service from 2 weeks ago: "a replacement does not guarantee that it won't arrive to you damaged again, or even in worse condition- this is what we got from NY FURNUTURE OUTLETS store. I asked for my money back and not replace the item and they said once this item leaves the wherehouse its not refundable. Trust me!!!! Don't BUY from this company. Worst buying experience ever. I'm still trying to get my money back and they have my damaged dresser. Don't make the same mistake. You will regret once they want you to pay for a damaged item.