NY Furniture Outlets incReviews of nyfurnitureoutlets.com

PLEASE DO NOT BUY FROM THESE SCAMS!! This business shouldn't be allowed to be conducting any type of business in the US! I bought a dining table set that arrived damaged! And a china cabinet that showed all signs of being used and refurbished which clearly said NEW on their website! In addition to the redness of their reps they would never respond in a way of resolving any issue with their items!! They sent me 1 chair leg to be replaced by me even tho 1 paid for that sh**y white gloves service they provided! They never fixed the China cabinet broken doors or send someone to fix it as they promised on the phone!! These people are doing a very bad business..BE AWARE!!!

Ordering was easy,delivery was fine but didn't like the chair and wanted to return it. I knew there would be restocking fee 20% and pay to ship it back. Paid $1400 for item ,they said it cost $400 to ship and the chair was $1000. They would deduct $200 for the restocking charge, $400 for the shipping( which was paid when purchased. ) and another $400 to ship it back. So they were going to deduct $1000 from the refund!!! PS, the chair is as hard as a stack of books. I would argue the point but it would be useless,stuck with a rock . Dont buy furniture online is all I could say

Ordering our bed frame set through NY further outlet has been a wild ride. The company is absolutely irresponsible and takes no accountability for their service. We paid an additional mount for white glove service with assembly and the delivery was cancelled 3 times due to the poor choice of their carriers. The cancellations did not have a prior notice. When the bed frame finally showed up, the company was unwilling to assemble the bed and customer service was hopeless. While the 3rd party company agreed to assemble, there was no help from NY furniture outlet or the carrier to resolve the issue. We will never order and do not recommend ordering through their website due to reckless service.

Bought a bed for a set price. All over their website it says free shipping. After we purchased the bed and were sent an email confirmation of the order, we received a call stating they forgot to include the shipping cost in their listed price online. I informed them they processed the order already and that is their own issue and I should not be asked to pay more for their own mistake. I ended up speaking to James who claimed to be the GM, he began yelling at me so I asked why he was being so rude when I was being calm. He said just because I was calm didn't make me a good person and he even went so far to say my wife was a horrible person. After yelling at me he said he was canceling my order because they can do business with whoever they like and then he hung up on me.

This is an AWFUL company, I wish I had never knew it! We got a defective sofa almost a year ago. Can you imagine sofa with non-vertical legs, some of them even don't reach the floor? That's what we got. And one side pillow moves where it shouldn't. Nothing is fixed! We have a report from a technician that all defects are manufactured. That's their response: "This was further investigated by our management team and the manufacturer's team. It was concluded that since no damage was noted on the drivers delivery receipt, we have no way of knowing the reason for the issues you reported. Even though the repair technician stated that the item was defective, the manufacturer provided proof that stated the items were inspected before they left their warehouse and found it to be in perfect condition. The manufacturer advised that all their items pass a rigorous quality check before transit, that is performed by a few different departments, to ensure that the pieces are in perfect condition."

We bought a glass table with self-storing leaves from the company. We paid for white glove delivery and assembly but the guys who came could not figure out how to put the table together based on the awful instructions. The company sent me different instructions that were also unclear. After trying for 3 hours they left with half of the table on my floor. To make a very long story short, after several weeks of back and forth with the company (and another assembly person coming out), we finally called one of their "white glove assembly" people directly. He came, and together with him and his assistant, we were able to assemble the table, going out of pocket to do so. Of course, at that point there were several dings and scratches on parts of the table. When we asked the company to cover the cost of the assembly (which was more than their initial white glove service charge), they refused. We opened a dispute with AmEx, and they LIED to AmEx about what had happened.

I waited 5 months for delivery. When I finally received my complete order(after refusing an incomplete order) it was damaged. There has been no resolution. There were many lies during the long wait and now there is no response when trying to contact for a resolution. I would recommend that the company take responsibility and make it right with me and the many other unsatisfied customers in these reviews.

Worst experience ever with this company. They brought damaged furniture and then we returned the furniture. It’s been more than 3 months but they not giving any updates. Elena from claim departments is not doing anything she act like nothing happened. I dnt know why she is even hired for position. She is telling us to receive damaged furniture and then technician will fix it. Why can’t they fix the furniture and send us the new replacement. They do not want to refund our money . We going to sue them for mental harassment and damages.