NycphonebuyerReviews of nycphonebuyer.com

Don't sell it to nycphonebuyer.com. My iPhone 15 Plus was in mint condition and trade in offer was $515. The offer was dropped to $465 when the phone was delivered. I accepted the offer and they promised to pay me through Zelle but I did not receive the payment. I called after 3 days and they said that we have issue with Zelle and we can send you payment through check. I got the check after 10 days and it was not cashed out because of insufficient fund. They stopped responding me and finally I contacted them after many days and they promised me to send payment through PayPal. It took one week to receive the payment through PayPal and I got $450 after PayPal fee. it was so frustrating and waste of time to deal with them. BEWARE AND READ THE REVIEWS BEFORE SELLING TO THIS COMPANY.

Absolute scam of a company. I should’ve checked the reviews before sending them my property, but lesson learned. As many others have mentioned, they pull a bait and switch. They lure you in with a higher offer, then make up fake reasons to lower their offer upon receiving your device. My phone fit the ‘average’ condition exactly. There was no mention about screen replacement not being allowed. This isn’t even mentioned in the description for ‘good’ or ‘flawless’. The screen was replaced and in perfect functioning condition with no scratches or cracks, as required. However they are now reducing the offer from $223 to $68 for this bogus reason. You’re better off trading in directly with AT&T or the like - at least these are large companies that are held accountable, unlike these thieves.

Similar experience as all of the prior reviews.My iPhone 13 was in flawless condition. It was in a case and had screen protector since day one. Their offer was for a fair condition phone. They send me a video showing very small scuff marks along the corners of the back of the phone. Don’t know if they put them there but I wouldn’t doubt it. They upgraded their offer to the next step up and didn’t let me know they had done this. I eventually found out about the upgraded offer and accepted it. They told me that all of the pay options were on hold and said that the best way would be to get a paper check mailed to me. I received the check in about 8 days and deposited it. A week later the check had bounced and now they say that they can’t use paper checks any more because of changing their bank and instead they use ACH and send the money directly into my account. Still waiting for that to happen. It’s been 28 days since I agreed to the offer and still no money.Over all I would have given this dreadful company a 0 star if it was an option. Don’t use this company. I will be opening up a fraud claim with the New York State attorneys office soon.

Horrible Experience. I searched online for companies to buy my iPhone 15Pro Max before I even ordered my 16Pro. This company offered the most money and gave me 30 days to send it in, which was great since I still needed to get the new phone and transfer the data. That was the last positive part of the story. I sent it in and tracked the package through the USPS website. A whole month later, I had yet to hear from them. After texting, calling, and emailing several times, I finally got a response that they had sent me the money via Zelle. The only problem was that I had yet to receive the money. They initially wanted to make it my problem, but I pushed back hard. After two weeks, they finally said the transaction had failed and that they would send me a check. However, the check amount was 200 dollars below what was agreed when I sent it in. They claim to have emailed me about it, but that was clearly a lie, like the whole Zelle business. And then the check bounced. I am currently working with legal council to recover my money. I f I could sue them out of business to prevent this from happening to others I would. This is a terrible and dishonest company that no one should do business with. I have learned my lesson and will stick to a reputable company like Gazelle.

Similar to other posts, they stated the phone was not as described (no power) and only offered me $3. Poor communication and no explanation on what they even tested. The phone was being used daily before I sent it in, so I'm sure it did not have any major power issues.

Horrible experience same as everyone else. Absolutely flawless phone that has been in a case and with a screen protector, zero scratches or issues yet suddenly was a ‘fair’ offer versus flawless due to unknown scratches and non disclosed issues. There was an email back and forth with them upping the offers slightly and the finally I had to send them a label to send it back if I wanted insurance on my phone coming back (you can guess what would’ve happened without). Scam bait and switch. This company needs to be investigated, and we should all file a report with the better business bureau. Don’t send them your phone!

NYCPhonebuyer offered the highest price and longest lock-in period among other trade in companies - for excellent or good condition. However, upon receipt, they downrated the phone to “Fair” due to a very small nick which I couldn’t see in my photos before sending. They offered essentially 50% of the “Good” quoted price. (This gap between “Good” and “Fair” is much greater on NYCPhonebuyer than it is on other trade in sites - both because the Good price is higher and the Fair price is substantially lower). I rejected the offer. I gave them a label to send to another trade in site (which was helpful that they would do that). After a week, they sent it out, and that new site accepted the phone as “Good” condition. I’d likely not sell to NYCPhonebuyer again as it seems they may downgrade condition ratings more aggressively than other sites and offer lower values for those lower ratings.

This company will under value your phone and take forever to pay you (over 3 weeks!) Do not send your phone to these scammers!