Nick And J.
Used twice, won't use again.
The moving itself went alright. There was definitely some disagreement about the charges at the end. I’ll be honest, I felt overcharged. We started 15 or 30 minutes late. It took the guys about 30 minutes longer to drive to the new apartment than it took me to drive there. (I’m not sure why.) Then at the point that I thought we were done, they stood around for another 10 minutes and charged me for another half hour. Then you apparently charge an ADDITIONAL half hour for driving which wasn’t clear in the estimate. The estimate was for three hours. Since you moved us into the storage unit and you knew exactly how much stuff we had, I expected it to be accurate. I took out $500 in cash just to be safe. I was charged $475. WAY over the estimate. I felt really bad I didn’t have enough to tip the men so I went BACK to the bank and took out more cash.
Response from NYC Great MoversFeb 18, 2016
Hello Jess and Nick. We apologize for having bad experience with our company. I apologize on behalf of the movers. on your first move you were moving from 1st floor (no stairs) to a storage (within manhattan), and the move took only 3 hours. Your 2nd move was from the storage to apartment on 4th floor (from Manhattan to Brooklyn). 2nd move took 1,5 hours longer because of the stairs + driving to brooklyn. On your 1st move we offered you extra guy for free otherwise it would add extra time.