NYC Designer Outlet Reviews | Read Customer Reviews of nycdesigneroutlet.com

NYC Designer Outlet Reviews | Read Customer Reviews of nycdesigneroutlet.com

NYC Designer Outlet reviews

235 approved reviews, newest moderated first

Luis B.
Dec 10, 2025
I received the wrong size
I received the wrong size. I ordered 10.5 and received 9.5. I cannot return this because i sent to a freight forwarder and have payed import duties that are non refundable. I mean something so simple as getting the correct size! Will never order here again
Response from NYC Designer OutletDec 14, 2025
Hi Luis, We’re sorry to hear about your frustration with the order and understand how disappointing this experience must have been, especially when using a freight forwarder. We’d like to clarify that the shoe you received matches the size selected at checkout. A US men’s size 10.5 converts to an EU 9.5, which is why that size appears on the shoe. That said, we truly want to help make this right. Please reach out to us directly, and we’ll be happy to review the order details with you and see what solutions may be available, including assisting with return options. Thank you, Ray GM Customer Service
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Kenneth E.
Dec 4, 2025
Disappointing customer service
I initially wrote a 5-star review on the service I received from NYC. As stated in that review, I received the item quickly and the packaging was superb. I also loved the price and quality of item. However, the shoes I received were burgundy, but were advertised as brown. When I reached out to NYC online, I was told it was advertised incorrectly. In the response, I was never offered an apology or a gesture of goodwill.
Response from NYC Designer OutletDec 14, 2025
Hi Kenneth, Thank you for taking the time to share your experience. We’re truly sorry for the frustration caused by the color discrepancy and for not expressing our apology more clearly during our initial communication. That is certainly not the experience we aim to provide. We appreciate you highlighting the positive aspects of your order, and we regret that this issue detracted from your overall satisfaction. Please reach out to us directly so we can review your order and see how we may offer a gesture of goodwill. Sincerely, Ray NYC Designer Outlet Customer Service
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SL
Dec 4, 2025
Customer service is 👍
Great customer service and great products !!
Response from NYC Designer OutletDec 14, 2025
Thank you for the great feedback! We truly appreciate your support and are glad you enjoyed both our service and products. Sincerely, Ray NYC Designer Outlet Customer Service
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Michael S.
Nov 19, 2025
great product and quick to deliver
great product and quick to deliver
Response from NYC Designer OutletDec 14, 2025
Thank you!
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Jonathan S.
Nov 17, 2025
Customer care was very accommodating
Customer care was very accommodating! And great merch Thanks
Response from NYC Designer OutletDec 14, 2025
HI Jonathan, Thank you for the kind review. Looking forward to seeing you again soon.
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Israel A.
Oct 27, 2025
Best service
Best service
Response from NYC Designer OutletDec 14, 2025
Thank you!
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Anthony P.
Oct 20, 2025
Good customer service
Initially I was disappointed when I received the wrong shoe size. I subsequently received a call from management explaining the discrepancy in the ordering of international sizes. I appreciate the effort from the management team and their effort to resolve the issue. Unfortunately the size I needed was not available so a refund was initiated. When ordering shoes that come in international sizes or manufacturer specific sizing, make sure you add a comment in the order form of the website if you know both your US and International size to avoid any confusion. Based on my experience with customer service I would consider ordering thru NYC Outlet again.
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Heshy
Oct 6, 2025
What was displayed on the website was…
What was displayed on the website was accurate and received the order the next day
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