Juan P.
Minor complication/miscommunication.
End result of the sign was awesome. There was some miscommunications with the company. 1. There was a glitch in their system that i didnt notice. Ended up charging me less but they messaged me telling me i had to pay the remaining balance. Which i did. Then was given a wrong tracking #. Was told sign had been shipped and the tracking didnt show. They gave me the correct # the day before arrival. The sign had a small defect on a letter and was sent a quick replacement immediately with showing proof. Defect showed what i assume they burnt the LED on a segment of LED just burnt when connected. But that was corrected immediately. The sign now is great and hanging at out business. Will consider giving them another try in the future.
Response from Nuwave Neon | Tampa, Fl USAAug 14, 2024
Thank you so much for your detailed feedback! We're thrilled to hear that the sign is now working great and that you're happy with the end result. We sincerely apologize for the minor complications you experienced along the way. Regarding the issue with the 'N' in the word 'AND,' we want to clarify that every sign we produce is thoroughly tested for 24 hours prior to shipping to ensure everything is working perfectly. It's likely that the damage occurred during transit, but we're glad we could quickly provide a replacement for you. We're always here to help, and we truly appreciate your understanding and patience. We look forward to working with you again as you remodel your bar! Also, I just sent you an email with something to help with your remodel as a thank you for your understanding. Warm regards, Louis (Founder)