CustomerDLN
I called because my auto ship came when…
I called because my auto ship came when I didn’t need vitamins. I called to cancel because I already had 2 bottles. I have been ordering vitamins from you for almost 4 years now. The representative wouldn’t refund my money. I’ll have to get my vitamins from another company now. I was NOT offered a refund. I was told the auto ship was placed and could not be refunded! All I wanted was a refund and opportunity to move my auto ship date back as I didn't need 3 bottles of vitamins all at once. He specifically said, there’s nothing I can do to refund your money because auto ships go out first thing in the morning. I cannot believe you want to keep arguing back and forth. I explained all I wanted when I called in and what I was told. That is why I was so disappointed after being a customer for so long. I was asked to give a review. I did. At this point, “Customer Service” would be to make it right by the customer, not argue back and forth.
Response from Nuvet LabsMay 16, 2022
Dayna, I reviewed the call and you were offered a return and refund and you declined. I am confused when you say the representative wouldn't refund your money. Agent: "I need to give you a number to put when you return it." Dayna: "I am not going to return it." You are still in your 60-day money back guarantee period. If you would like to return the product, please call our Customer Service Dept at 800-474-7044 and one of our product specialists will walk you through everything.