For 25+ years, NuVet Labs has manufactured pet supplements for Dogs and Cats! Our formula has helped over 400,000 pets stay healthy worldwide. The product speaks for itself!
Nuvet Labs (nuvet.com) has 3,318 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
nuvet.com
Website
nuvet.com
Category
Personal Care
Location
Westlake Village, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had been using NuVet for more than two years but now believe it's mostly a promotional scam. I asked about the nutrient levels in the NuVet Plus product, but was told that this information is “closely guarded.” NuVet only provides a very limited vitamin and mineral content on the website. While NuVet Plus lists numerous ingredients, it does not provide the specific amounts contained in the product. When I requested more nutrient information, I was essentially told to take my chances and to rely on the anecdotal testimonials.
My intention was simply to confirm that my dog was receiving the appropriate dietary nutrients in combination with dog food.
CJ
CJ
Awful customer service and refund policy
Awful customer service and refund/return policy-
I was on auto-ship, and my dog stopped liking the product and would spit out the vitamin- something we can’t control.
We received an auto-ship shipment and upon doing so, I find out that only 80% is able to be refunded and the customer has to pay for shipping OR 50% refund to keep the vitamins for donation.
It is also not an option to easily cancel an auto-ship subscription on the website through your account but rather you need to call.
This company is just trying to take and keep as much money as possible with zero regard to the customer and pet!
Why would I want to donate vitamins to someone else for a company that we will no longer buy from with awful customer service and return policies?!
Do not recommend. Especially auto-ship.
CG
Clair G.
Fraud
Hard to cancel so when my credit card expired I didn’t update it. They continued to run my card because the number didn’t change just the expiration date. Seems like credit card fraud to me.
Response from Nuvet LabsAug 17, 2026
Clair,
Thank you for your feedback. We reached out to you via phone, text, and email no less than half a dozen times advising you that your autoship was still active. You had several months to cancel with us. We continued charging your card per the terms and conditions you agreed to, which were clear and conspicuous when you enrolled. Please contact customer service if you would like to cancel any active autoships as we cannot process a cancellation from a public review.
SS
sophia S.
PRO SENSE VITAMINS are the same thing
I found PRO SENSE VITAMINS give the same results at $15/bottle!!!
I am a breeder and I ordered a 18 bottles of the vitamins and 6 of the joint ones. I sent in pictures of the bad bottles ( made my dogs sick) and the rep ghosted me. So I found another vitamin EQUAL to this one. I now have in my contracts to give PRO SENSE instead. You lost many customers over this!! We are glad I guess because now we pay half as much. You get $16 each bottle sold as commission, I'd rather have the new pup owners not overspend !! Anthony was unreachable and his supervisor ghosted me too , I think his name was Jeff . I was with them for 5 years and 6 dogs and pups all got them.
Response from Nuvet LabsAug 3, 2026
I am asking trustpilot to step in to get more information from you.
We have no partners in our system with your name. We have no manager named Jeff. We consider this andyour lack of providing Trustpilot with information so we could review your account, to be a blatant false review for a competitor.
ST
Shane T.
Very difficult to cancel the…
Very difficult to cancel the auto-subscription. Careful everyone.
Response from Nuvet LabsJul 14, 2026
Shane,
Thank you for your feedback. I reviewed your account and see that you have leveraged our online portal to adjust your autoship before. Prior to your email 18 hours ago, I don't see any attempts to contact us via email or phone. How were you reaching out?
CW
Cheryl W.
I had poor customer service
I had been on auto ship but they would not give me a heads up(even an email) that the order was coming prior to shipping. When I called to discuss it, the rep was very un-caring. I told her maybe I should just cancel and she said if that’s what you want to do. So, I did. I spent a lot of money with them for them to not care! I’ll take my business elsewhere!
Response from Nuvet LabsJun 12, 2026
Cheryl, we’re asking TrustPilot to step in to help locate your account.
EDIT: Thank you for sharing your experience. We are sorry to hear that your recent interaction left you feeling unappreciated. We strive to provide a positive experience for every customer, and it is disappointing to learn that we did not meet your expectations.
Our Autoship program is designed to provide convenience and uninterrupted product delivery, but we understand that preferences regarding order notifications can vary from customer to customer. We also recognize how important it is for our team members to listen carefully and respond with empathy when concerns are raised.
We also believe that customers should feel comfortable making the decision that is right for them. While we are always happy to answer questions or discuss available options, we do not believe in pressuring customers to remain enrolled in any program if they wish to cancel.
We appreciate your feedback and will share it with the appropriate team for review. While we cannot discuss any internal review processes or personnel matters, customer feedback plays an important role in helping us improve.
Thank you for your past business and for taking the time to let us know about your experience. We wish you and your pets all the best.
LS
Linda S.
My dogs vet told me it was not…
My dogs vet told me it was not necessary to give my dog the vitamins. The food that I gave was most sufficient.
So I did not place another order. Nuvet emailed me and said they were sending me an order. They did not notify me prior to mailing the product, only after it was sent.
Now they are charging me to return the product, even though it was not opened, and only returning a portion of the price they charged me. I'm very upset that they did not have the kindness to notify me prior to shipment, all of this could have been avoided.
L Stone
Response from Nuvet LabsMay 18, 2026
We have multiple Linda Stones in our system. I am asking TrustPilot to step in so we can find your account and look into it.
EDIT: We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Our records indicate that the autoship program and its recurring shipment terms were explained and accepted during the original order process. As part of that agreement, shipments continue automatically unless canceled prior to processing.
We do send shipment confirmation emails once an order has been processed and shipped. Because the product was already in transit, standard return shipping and refund policies applied to the return.
We always want our customers to feel informed and supported, and we appreciate your feedback regarding advance reminders prior to shipment. We will certainly share your concerns with our team as we continue working to improve the customer experience.
VI
Vicky
Inferior Product/Cats Vomit it up
Inferior Product: ALL my cat's Vomit when given the recommended amount. After using a tiny amount, (rather than the recommended amount), for YEARS they are "used to it". Its simply NOT Digestible. I can show receipts for the product, this is a real review from an experienced Cat Breeder.
We're going with a great Cat Vitamin called Kitty Bloom,
They've been in business 70+ years, and have a lot of options for our cat's specific needs.
Response from Nuvet LabsFeb 20, 2026
Thank you for sharing your experience. We take feedback from breeders and pet professionals very seriously.
First, we are sorry to hear that your cat experienced vomiting. While our formula is used successfully by many breeders and pet owners, every animal is unique. Digestive upset can occur for a variety of reasons, including ingredient sensitivities, introducing a supplement too quickly, or underlying health factors. We always recommend starting with a smaller amount than the full recommended serving and gradually increasing over several days to allow for adjustment.
We also want to clarify that prior to this review, we did not receive any report of digestive issues or concerns through your distributor or Account Executive. When we became aware of your concern, our team attempted to gather more information so we could better understand what happened and offer assistance. Unfortunately, the calls were disconnected before we were able to fully discuss the situation.
Our goal is never to dismiss concerns, but to resolve them. If a pet is experiencing any adverse reaction, we want details so we can document it properly and evaluate the situation.
We respect that breeders and pet owners will choose the products they feel are best for their programs. However, we strongly disagree with the characterization of our company as a sham. We have been serving the pet community for decades and stand behind the quality and safety of our products.
If you are willing, we would welcome the opportunity to have a constructive conversation and review the details thoroughly. Our Customer Care team is available at 1-800-474-7044, Monday through Friday, 7:00 AM to 5:00 PM PT.
