Kat H.
Terrible Customer Service
It's absurd that a company relying on auto-ship purchases, which are easily forgotten, does not send out any reminders before charging. Failing to provide a heads-up reflects poorly on your customer care standards. The refusal to cancel and refund an order processed only hours ago is equally unreasonable-especially when there was no prior notice that the charge was even approaching. To reply that you "have the next auto ship date on the order confirmation" is absurd considering how far apart auto-ships are. Do better. Cancelled my auto-ship, deleted my account, and will no longer be doing business with NuVet
Response from Nuvet LabsOct 29, 2024
Kat, we have reached out via TrustPilot for more information since your user name does not allow us to find your account.



