Doxie M.
Auto ship renewal notification
I had forgotten I was on auto ship and placed an order at the same time the auto ship renewed. When I realized this and called the company, I was told that they do not send notification of the upcoming auto ship renewal. I no longer needed some of the product that auto shipped but was told I have to pay a 20% restocking fee to return the items. I would have thought it good company practice to send notification of the impending autoship renewal and to have noticed that I ordered a significant portion of what was on auto ship in the new order I placed.
Response from Nuvet LabsDec 9, 2024
Doxie mom, we have requested more information to be able to locate your account



