Kate S.
My last 2 batches of vitamins came with…
My last 2 batches of vitamins came with a strange coloring and smell. I have used nicer for over 9 years, and these most recent batches are pretty gross. I will likely be switching vitamin companies since they are also very inconvenient to use. The website only does auto ship and you can only cancel an auto ship by calling. You also cannot adjust the quantity on your auto ship without calling. It’s extremely frustrating. And the customer service I received when we moved and the bottle was shipped to our old address because again, can only order through auto ship, was awful and they charged me and didn’t even try to remedy the situation. Pretty frustrated now and am looking for an alternative vitamin company.
Response from Nuvet LabsFeb 24, 2025
Thank you for your feedback, and we truly appreciate your loyalty over the past nine years. One of the most important aspects of formulating our products is using the best ingredients while avoiding artificial binders and fillers. Because of this commitment to quality, you may notice differences in color, texture, or odor from lot to lot. These variations are completely normal and a result of our use of natural ingredients rather than artificial additives that mask these differences. Every batch is tested three times for potency, purity, and safety before being shipped, and in 25 years, we have never had a recall. We are confident this lot meets the same high standards we have always upheld. Regarding your concern about Autoship, please note that Autoship is not mandatory. Our website offers the option to place one-time orders at any time, allowing flexibility based on your needs. For those who do use Autoship, adjustments, pauses, and cancellations can be made via phone or email, with email requests typically addressed within three business hours. We understand that ease of management is important, and we will share your feedback with our team. As for your shipping concern, we’re sorry for any frustration. Address changes need to be updated before an order processes to ensure accurate delivery. While we always strive to assist, once a package has shipped, our options to retrieve or redirect it become limited. If you'd like to discuss this further, we’d be happy to assist you. Please reach out, and we’ll do our best to help.



