Brad R.
I’ve always had my dogs take nuvet…
I’ve always had my dogs take nuvet since they were puppies. I used to be able to order it or have it set to auto ship and receive it within a few days. Now when it gets shipped I’m lucky to receive it in 2 weeks. The last 3 times I’ve had orders shipped I’ve had to call and have them reshipped because they just disappeared during shipping.
Response from Nuvet LabsJul 30, 2025
Thank you so much for your loyalty and for sharing your feedback. We’re truly sorry to hear that recent shipping experiences haven’t met your expectations. We’ve looked into your order history and want to provide some clarity. While most of your recent shipments have arrived within 2 to 6 business days—including deliveries on 7/22 (6 days), 6/2 (3 days), and 5/19 (2 days)—we do see that your 6/20 order experienced a shipping delay. In that case, we reshipped the product and invited you to keep the extra bottle at no charge as a gesture of goodwill. We understand how frustrating inconsistent shipping can be, and we’re actively working with our carriers to minimize disruptions. Please don’t hesitate to contact our Customer Service team at 1-800-474-7044 if you experience another delay—we’re happy to help. We appreciate your continued trust in NuVet and your dedication to your dogs’ health.



