Kristina H.
Maddening that I have been a loyal client since 2021
I have been a loyal client since 2021, everything went well until I got a new puppy and wanted to get her on the vitamins for joint and other. I started receiving too many of the green bottle, contacted their office when 2 shipped at the same time, nothing was done but to tell me send it back and I’ll get an 80% refund with 20% destruction fee. I told them to stop the auto ship for the green bottle and nothing was done next month. Same thing happened. I got another order with more green bottles contacted customer support and they basically told me can’t help you will give you 80% a refund and 20% destruction fee. Just send it back. This piece of crap company doesn’t care about their customers not a happy camper and I will be stopping all of my business with them.
Response from Nuvet LabsAug 7, 2025
We truly value your loyalty since 2021 and are sorry to hear about your recent experience. In the past, we’ve worked together to adjust your orders as requested. In April 2024, your AutoShip was restarted online through your account, and we haven’t heard from you since then until now. We understand how frustrating it can be to receive products you weren’t expecting, and our team is always here to help make changes or stop future shipments. Please reach out so we can quickly resolve this for you and ensure your orders match your needs moving forward.



