Marilee
Autoship needs improvement
While Nuvet products are outstanding, the autoship process continues to be terrible. There is no reminder email before autoship orders are automatically placed (like Chewy and all other sites offering autoship). I have repeatedly asked for this to be corrected, but Nuvet only offers excuses for their technology. Sad!
Response from Nuvet LabsAug 27, 2025
Thank you for your feedback and for being a valued customer. We understand that some companies send a reminder before each Autoship order is processed, but NuVet does not operate that way. Our Autoship program is designed to provide uninterrupted support for your pet’s health, which means orders are scheduled to ship automatically at the frequency you select when setting up your plan. We certainly appreciate your input, and we’ll be sure to share your comments with our team as we continually look at ways to improve our customer experience. If you’d like to make adjustments to your Autoship frequency or need help with scheduling, our customer service team is happy to assist you at 1-800-474-7044, Monday through Friday, 7:00 AM to 5:00 PM PST.



