NuvaneReviews of nuvane.com

Response from NuvaneOct 25, 2026

Thank you for bringing this to our attention, Karen, and please accept our apologies for the distress caused by the unexpected subscription and charge. We understand that you believe you only made a one-time purchase, and we recognize how concerning it is when subsequent billing does not match your expectations. Our team would appreciate the opportunity to review your account and the refund request, so please email us at [email protected].

Response from NuvaneOct 25, 2026

We're sincerely sorry for the frustration and disappointment you've experienced, Emily. We understand that receiving an unexpected charge and additional bottles of products, particularly when you're not satisfied with their performance, can be incredibly upsetting. If you'd like us to look into the subscription and billing concerns you've raised, please reach out to [email protected] so we can review your case.

Response from NuvaneOct 12, 2026

Hi Karen, we understand how disappointing it is to expect a subscription cancellation to be reflected in your orders and then receive another shipment. We sincerely apologize for the inconvenience and want to help clarify what happened. Please email [email protected] so we can look into your order and provide further assistance.

Response from NuvaneOct 6, 2026

Hi Missy, We're truly sorry for the frustration this caused, and we understand how upsetting it is to receive a shipment and charge you didn't expect. Transparency matters deeply to us, which is why the subscription terms, including the renewal frequency and the cost of the next shipment, are displayed near the payment button before card details are entered. We also appreciate your kind words about the quality of our products, and we'd truly like to make this right for you. Please reach out to us at [email protected], and our team will be happy to review your account and assist with any subscription or cancellation request.

Response from NuvaneOct 5, 2026

Hi Marilyn, we’re sorry to hear that trying the collagen powder again resulted in the same uncomfortable digestive response. We understand that this would understandably make you hesitant to continue, and we appreciate you sharing your experience with us. If you need help with the purchase you placed on hold or have account questions, please reach out to [email protected].

Response from NuvaneOct 5, 2026

Hi Patricia, we’re truly sorry for the frustration caused by the unexpected charge and the way your concerns were handled. We understand how upsetting it can be to see a $149 charge when you did not realize you were enrolled in a subscription, especially when you were also seeking clarification about the pricing. Please contact us at [email protected] so we can review your subscription, charges, and account details with you directly.

Response from NuvaneSep 27, 2026

We’re very sorry about this, Melanie, and we sincerely apologize that your order never arrived. We understand how concerning it can be when an expected delivery does not reach you, and we’d like the opportunity to help resolve this. Our team is available at [email protected] to review your order and delivery status.