Nuts.comReviews of nutsonline.com

I recently did a review which I have since deleted. It was a negative review. I had ordered something but didn't realize until it was pointed out to me that I had mistaken them for a different company which I never would have ordered from. Mistakes are unfortunately easy to make especially as both companies were side by side on the computer. I can only hope that they accept my apology.

I have been ordering from nuts.com for the past two years and have never, ever had a problem. Fast delivery and fun, clever marketing. They follow up with emails offering discounts and free items- I love em. :)

Lousy customer service! They blame USPS when they never gave USPS the order. Nidia tries to BS their way out of their incompetent shipping department. DON'T WASTE YOUR TIME OR MONEY ON THIS BUNCH!

My order arrived with no packing in box. Contents appeared to have either been thrown in or severely thrashed around by FedEx. Containers were broken open and I do not feel comfortable consuming items from damaged containers. I have sent 3 Emails to them concerning this problem and none have been answered ! Very, very poor customer service !

I have been ordering from nuts.com for years now, and they've never failed to come through in customer support, quality, and speed of delivery. Their company ethos is to treat everyone like neighbors, and they really do. It's as close to walking into a neighborhood store as you can get. Really great selection, they listen to their customers, and they always do their best to provide the best experience to each customer that they possibly can. That's a really tall order. One might call it nuts!

Ordered 3lbs of candy Big mistake Chocolate covered raisins Hard as rocks Chocolate nonparells Tasted old And they wanted to give me credit for more candy Why would I want that Drug store candy is better So no refund And 3lbs of crappy candy Don't waste your money Buy candy at target

A month ago I ordered a 5lb, $63.00 bag of "lightly salted cashews". The product I received was a sack full of rancid, fresh and pieces of broken nuts. I immediately called the company and was told by the customer service representative to toss the nuts in the garbage and I'd be issued a full refund on my AMEX card. When the refund didn't post I contacted the company again and this time I was told that I would only be issued a "store credit". I told the CSR that there was nothing else on the company website I desired, particularly after receiving an order of tainted nuts. When no refund was issued I called AMEX to dispute the charge and AMEX issued me the credit. A month later I received an investigation report from AMEX that "Nuts.com" told them that I was at "fault" ("at fault" for what?) and AMEX, disappointingly reversed the credit they gave me. I have reopened the dispute, explaining to them that I shouldn't be coerced into using a "store credit" to purchase something I don't want from the "Nuts.com" website. I'm a senior citizen who needs my money and I am entitled to a "full refund", not a "store credit". Nowhere on the website, unless it was hidden in small print, did I read that only "store credit" was issued if I received a damaged item or else I would never have ordered from them. There's no excuse for this kind of customer service and I am entitled to a refund because I simply don't trust the "quality" of "Nuts.com" products nor their integrity at this point.

Love this seller! They provide a wide variety of items not just nuts. They have excellent customer service & ship items fast! They care about the quality of their products & if you were not satisfied with something, they make the effort to fix it or reimburse you for that item. They have great packaging boxes too. They generally don't offer free shipping but if you love to snack, they are still worth checking them out! You won't be disappointed!