Kathryn R.
Absolutely great product but terrible…
Absolutely great product but terrible ordering and no way of getting a hold of anyone with order issues! I’ve been getting the Grüns and Nutrops gummies for myself and husband and we both swear by them. Finally decided to goto the site to start ordering them regularly. I placed the order than realized I could get a better price if I ordered the Greens separately from the Nutrops and wanted to change the order … there is no way to change the order, or cancel! It even gives you a countdown counter to let you know how long you have to change your order, but you can’t. To make things worse I immediately called American Express to have them deny the charges and they wouldn’t do it because it already went through, event though it was less then five minutes and its marked as pending. I’ve emailed Nutrops several times to change and now cancel everything. At least now if they don’t want to cancel my order and subscription no further orders will go through because I canceled my card, yes I was that disgusted with the way American Express handled me (a client for over thirty years!) over this. Anyway I would definitely recommend the actual products but DO NOT order from their site! UPDATE: Finally received an email and of course they won’t cancel the order but offered up this response, again, BEWARE of ordering directly!! If you'd like to proceed with a return, here is the link to process a return for a refund on your order (deleted link) A few things about our policy: - Our 30-day return policy only applies to your first order. - You have 30 days from the delivery date to request a return. - All returns incur a $5 fee, and shipping is not refunded. Exchanges are free of charge and can be completed on any order. - See Terms & Conditions