This company is a scam. I signed up to try one bag and they put me on auto ship and now I have three bags and they’re garbage and they don’t work. I am currently fighting for my money back. This product is shit. Do not waste your money or your time. Still fighting for $$ and nobody I gave it to liked it.
AA
Aaron A.
Predatory company
Predatory company. Made a single purchase and then set us up on auto reorder without us knowing. Instead of sending a notice of the reorder or an invoice they just charge your card. We contacted them immediately and was told there was nothing they could do to cancel it despite the fact that they had not shipped yet. Total charged was around $366. No contact phone number to even speak to a live person.
MB
Matthew B.
Terrible Experience
In my experience, their subscription and auto-shipment process appears deceptive and extremely difficult to cancel. My original order, Order #520150553, showed quarterly shipments only. Despite that, Nütrops attempted to process another shipment, Order #520159518, in less than 30 days without my authorization.
What makes this even more concerning is that their order confirmation stated I had a 60-minute window to make edits to the order, but that the window was for “edits only, not cancellations.” In other words, they allow customers to change certain parts of an order before it ships, but do not allow the customer to cancel the order during that same window. That is a major red flag.
I believe these practices raise serious consumer protection concerns, especially around recurring billing, negative-option marketing, auto-shipments, and cancellation barriers. Companies should clearly disclose subscription terms, honor the shipment schedule the customer agreed to, and make cancellation as easy as enrollment.
I have demanded written confirmation that the unauthorized shipment has been cancelled, that I will be refunded, that all subscriptions and future shipments are cancelled, and that my stored credit card information is deleted or disabled. Until this is fully resolved, I cannot recommend this company.
Consumers should screenshot everything, read the subscription terms carefully, and be very cautious before giving this company payment information.
Response from NutropsJul 27, 2026
Hi, we're sorry to hear this was your experience. We understand how frustrating it can be when managing a subscription doesn't feel as straightforward as expected. We take feedback like yours seriously and are always looking for ways to improve the customer experience. If there's anything that remains unresolved, please reach out to us at [email protected] and we'd be happy to review your account with you.
LV
Laura V.
Must I give this grifting company a…
Must I give this grifting company a star?
I have never done business with a sleazier company.
I ordered directly one time, one month supply, paid, okay. To be honest, I had bought the product once before from a different (not sleazy) retailer and did like the gummies, so repeat customer here - a very regretful one
Why? Because out of the blue, as far as I can tell, I’m notified that my “order” is ready to ship and the cost is ONE HUNDRED FIFTY-FIVE DOLLARS!!!
Of course, as has been noted dozens of times here, the “edit your order” button does not have any instructions for cancelling an order or a subscription.
I replied to the notification email.
The response I got from “arsenio” informed me that my subscription had been cancelled but not this $155 shipment, as it was in production (NOT SHIPPED) and these idiotic gummies are “fragile.” So each and every order is bespoke? I wonder how they do business with freaking Walmart and Old Navy?
Anyway, it’s a predatory company and I’m going to do what I can to spread the word.
Looks like grifting, cheating and fleecing is the all-American way.
Disgustedly,
Laura
Response from NutropsJul 27, 2026
Hi Laura, we're sorry to hear this was your experience. We understand how frustrating unexpected subscription renewals and difficulty managing an order can feel, and that's never the experience we want anyone to have. We appreciate you taking the time to share your feedback, as it's something we take seriously and use to improve. If there's anything still unresolved, we'd be happy to take another look if you reach out to us at [email protected].
JG
Julie G.
ONLY took these for two days before…
ONLY took these for two days before these gummies landed me in the ER! Overnight stay plus CT scan, blood tests. Caused horrific headache, worse than migraine and severe nausea. Not to mention numerous trips to the bathroom. I guess the mushrooms were too much for my body/system.
Response from NutropsJul 27, 2026
We're so sorry to hear about your experience, and we hope you're feeling much better. The safety of our customers is incredibly important to us. We'd appreciate the opportunity to learn more about what happened, so if you're open to it, please reach out to us at [email protected] with your order information. Our team would be happy to look into this with you.
SJ
Sheila J.
I ordered the 30 day thing to try it
I ordered the 30 day thing to try it. Out of the blue they say they are shipping the next order, for a $165.00! No confirmation. I didn’t even know it was a subscription. And I don’t even know how many are in $165.00 worth of gummy candy! What a rip off. And then when I contact customer service they are using words like warmly and sweetly. They know they did wrong. It is a scam.
Response from NutropsJul 28, 2026
We're sorry to hear this was your experience. We understand how frustrating unexpected renewals and subscription concerns can be, and we've continued working to make the customer experience more transparent and user-friendly based on feedback like yours. Thank you for taking the time to share your perspective.
JB
JBG
I tried these gummies for two months…
I tried these gummies for two months and had realized no benefit. In December I decided to cancel my subsciption but -as my time is limited- I could only manage to postone shipments to every three months. Three months later I got an alert that an order was confirmed...much to my surprise. I logged in and they stated that there was time for me to make a change to the pending shipment. Indeed, the clock showed that I had 20 minutes to make the change. A link was provided but there was no active link to make a change other than changing my address or payment method. I sent an email immediately and recieved a prompt response that there was nothing they can do to stop the shipment. I then found out that there is no returns for shipped product after the first order. This is a very shady business model and I will try to work with Paypal to reverse the charge. Buyer beware. Read the user agreement (who would do this for freakin' gummies?). By the way, all of this happened on Sunday at 7pm. Can't stop the shipment my @ss.
Response from NutropsJul 28, 2026
We're sorry to hear this was your experience. We understand how frustrating it can be when managing a subscription doesn't feel as straightforward as expected. We've continued working to improve the customer experience based on feedback like yours, and we appreciate you taking the time to share your perspective.
DP
Derek P.
They make it very difficult to cancel…
They make it very difficult to cancel your subscription!
Response from NutropsJul 28, 2026
We're sorry to hear this was your experience! We understand how important a straightforward subscription experience is, and we've continued making improvements based on customer feedback. Thank you for taking the time to share yours.