NutrapureusaReviews of nutrapureusa.com

The only reason why I selected one star was to proceed with my complaint. DO NOT order from this company. They are definitely a SCAM. I requested to return my unopened merchandise and I received a response stating they are an International company and the shipping would be too expensive. The product was shipped from Illinois. We went back and forth with emails and they stop communicating and ignored all of my emails. I hope whom ever is considering to place an order read their reviews first.

After ordering three bottles on a buy two get one free my doctor advised that I not use this for my condition. I contacted nutrapure about returning and they said they could send me information on how to return, but because they are an international company the shipping will cost me more. This is very interesting because it CLEARLY states on their website that it is made in a facility IN the USA! Before ordering, I saw that there was a plant in Wyoming, and my shipment actually came from Illinois. I live in NE. So what is with this "we're an international company"?! They say 100% guarantee and return but they are not accommodating. This is false advertising because nowhere does it say they are an "international company". I replied with a snapshot from THEIR website saying it was made in, AND shipped from, the USA, but they have not answered me. I won't be recommending them if they don't rectify this.

I would give it a 0 if I could. Ordered product on Feb. 28, 2026. Website said shipping within 5-7 days, arrival in 7-10 days. After weeks of getting the runaround,I asked to cancel my order. That's when they told me it had shipped and the order couldn't be cancelled and if I wanted to return it, I would have to pay the postage. I started a claim through Paypal that day. After 25 days, I received the product and Paypal denied my claim. I am out $46.98 with a product that I have since learned may contain lead and is possibly not safe for consumption. I would not purchase from this company and now I don't have a lot of faith in Paypal to stand behind it's patrons.

placed order never received product customer support is is horrible do not do business with this company total scam

UPDATE!!!! 3/29/26 : I literally received my order 2 days after this review. All 3 bottles came as expected. As far as product quality, I've only been using it for a week or so. Where is My Order?!???!?? I Knew I should have fully investigated this company. My order hasn't moved and coming from the UK?!? No phone number to call. I want my money back. I WILL file a dispute with PayPal You're company needs to be banned. BEWARE!!!!!

Placed an order on 9 Feb 26. I received an email on 10 Feb 26, from NutraPure, stating package shipped and provided a tracking number. A week later. . . .ZERO movement on the package. USPS isn't showing the tracking number. NutraPure never purchased the shipping document or USPS would have shown, "Shipping label created. We are are waiting for the item." I made contact with NutraPure and was assured the package shipped and will arrive "this week." Nothing arrived. I engaged NutraPure numerous times and received the same BS response, "Sorry, but it shipped." The USPS tracking number is still dead (never activated by NutraPure.). 20 days into this and I requested a refund. Lies, lies, and provided false information. I filed a missing package search request with USPS. lol NutraPure didn't understand. lol I opened a "dispute" with PayPal and NutraPure sent me an email asking me to drop the "claim." Fastforward to 15 Mar 26. . .no package from NutraPure and PayPal (another group of morons) hasn't made a determination on my dispute claim (saying in another 7 days). AVOID NUTRAPURE LIKE THEY HAVE THE PLAGUE! Totally dishonest company.

Would give a negative review if I could. Never received product and have gotten false information regarding replacement. They also don’t have a phone number. Stay far away!

If I could give a ZERO I would. The company never shipped my item from month ago. You cannot cancel and no one is responding. What a waste of time! Very disappointed in myself for trusting this company.