NutraBioReviews of nutrabio.com

Response from NutraBioJun 2, 2015

Hello John and thank you for leaving us your feedback. Our protein is our number one selling product and we are doing our best to ensure that our proteins are in stock for our customers. Unfortunately, we did a sale for Memorial Day and we made double the stock of our last years sales, however our numbers this year tripled our last years sales. This is a good thing, as our business is growing. It is our goal to ensure that every shopping experience is a great one. We certainly appreciate your patience and we would be happy to offer you a 10% discount on your next order. To redeem your discount, call 888-688-7224 and any customer service rep would be able to assist you. The 10% discount has been noted on your account. I was able to review your order and I do show that everything has shipped out. Again, thank you for your patience and if you have any other questions or concerns, please don't hesitate to reach out to us. Thank you for shopping with us and please continue to give us your feedback. NutraBio Customer Service Manager

Response from NutraBioJun 1, 2015

Hello Loren and thank you for shopping with NutraBio. More importantly thank you for leaving us your feedback with regards to your shopping experience with us. I apologize that your order was not shipped in a timely manner. I was able to look at your account further and I show that an email was sent to your email address on file on May 21st, 2015 informing you that an item on your order was on backorder. In that email we instruct our customers to contact our Customer service team if they would like their available items to be shipped ahead. Loren, believe or not, we do have a number of customers that like everything shipped together so we like to give our customers the option to ship ahead on the available items or to wait until everything is in stock to ship everything together. Your email might have gone to your SPAM folder as a lot of the times that's where our emails end up. Again, I apologize for any inconvenience this may have caused you. It is certainly not our intent to make the customer wait for their order any longer than they have to. Here at NutraBio it is our goal to ensure that every customer has the best shopping experience. Your Whey Protein Isolate is available and ready to ship. As a customer courtesy, I have shipped your remaining item to you 2nd day via UPS and it should arrive on Wednesday, June 3rd. I was able to track your order that shipped out on Thursday, May 28th and that order is due to arrive on Wednesday, June 3rd as well so you will receive everything together on the same day, just in different boxes. To make things even better, to show that we appreciate you and value you as our customer, I have also given you 10% on your next order. To redeem this all you need to do is place your next order via the phone with any Customer Service Rep and they will give you 10% off your next order. The discount has been noted on your account. Again, thank you for shopping with us and I hope you have an awesome day! NutraBio Customer Service Manager :)

Response from NutraBioApr 24, 2015

Hello Andrea, Thank you for leaving feedback. An even bigger thank you for being a loyal customer with us here at Nutrabio. I am sorry to hear that you received your merchandise and did not receive a scoop. It is certainly not the norm for our Customer Service team not to respond to you so I apologize that you did not get a response. A Customer Service rep reached out to you via phone and left you an email. We have sent you a replacement item out for you. Again, I apologize that you did not receive a scoop in your product and that no one responded to your request. I have sent you an email as will be reaching out to you via phone as well. Thank you for your loyalty. If you have any questions or concerns, please let us know. Customer Service Manager L. Martin

Response from NutraBioMar 13, 2015

Hello VJ! Thank you for reaching out and providing us with your feedback. I apologize that you did not receive all of your order. That is certainly unacceptable and I understand your frustration. I would love to get this fixed for you, however I do not show that you provided us with your order ID number. If you're able to give our Customer Service Department a call or email our Customer Service Manager at [email protected] I would defiantly get this fixed for you and get you any items that you were missing from your order. We're not perfect and we make mistakes and we certainly dropped the ball on this one. I would like to fix it!! Please call Customer Service at 732 748 8606 or email at [email protected] so we can take care of this for you. Thanks again for your feedback. I hope to hear from you very soon.

Response from NutraBioDec 26, 2014

Hello John! Happy Holidays to you and your family. I apologize that your experience with NutraBio was not a good one. Here at NutraBio we strive to ensure that every Customer is happy with their shopping experience. I was able to review your orders and I see that your shipping method has always been through the United States Postal Service. Unfortunately, our system is not set up to provide tracking with USPS shipments. This has been an ongoing issue for a while now, however we are still working on a resolution. However, in the mean time what you can do is leave a note in the shipping instructions (as you place your order via the website) to send you an email with tracking information once the order ships. Once the order downloads into our system, we will see the note and a Customer Service rep can then send you an email with the tracking information until we are able to get the problem resolved. I just sent out shipping manager an email as well asking for more information as well. Hopefully this will be fixed in the near future! Thank you for your feedback. NutraBio Customer Care Manager

Response from NutraBioNov 21, 2014

Hello Leslie! Thank you so much for sharing your shopping experience with us. This is how we improve our Customer Service, with comments like these. First and foremost, I would like to apologize that your shopping experience was not so great! Here at NutraBio I want every shopping experience to be a great one. EVERY SINGLE ONE!!! Without our customer's we have no business. Our customers are our number one priority! It's disappointing knowing that you never received a response back from Customer Service. Know that this is a major concern and will be addressed. As for the backordered items, this is something that we're currently working on. We have recently expanded our manufacturing facility and believe we have rectified this issue and the backorders should be at a very minimum to none going forward. Thank you for allowing NutraBio to be your supplement source! I certainly hope that this experience does not stop you from ordering with us in the future. I will also be reaching out to you via phone and/or email as well. Again, thank you for your feedback and have a wonderful day!