nuphy.comReviews of nuphy.com

I ordered and paid for a keyboard that was supposed to arrive this week. Not only has it not arrived yet, it is marked "unfilfilled" on their order status page. They want you to use the "Shop" (Shopify) app to check the status of an order, but that app DEMANDS FULL ACCESS TO ALL OF YOUR EMAIL!!! This is so wrong. On top of all this, they have no online chat, no phone number, and they do not respond to the "service@" email address. Don't order Nuphy keyboards from nuphy.com!!! Use Amazon instead!

Unfortunately, I must give 1 star because I never received the keyboard at home. For sure, it is not completely their fault because the last-mile courier is crap (They marked the package as delivered, but that's a lie --> tracking YT2510421266018113 ). However, it is unacceptable that a company like NuPhy still partners with such an incompetent logistics company ( YunExpress + iMile). Furthermore, I tried to contact NuPhy customer service, and they said they need proof of package loss in order to refund me. How can I get proof if iMile courier is unreachable?! For real, try to improve your logistics and your customer support. How you treat the customer is important to succeed in a business.

I bought a keyboard in this website, and end up with multiple failures(keycaps, firmware, etc) which aren't resolved at all so far. Poor customer care experience, unfortunately end up like another cute expensive useless product from my side. Due to having multiple bad experiences, even request the return and refund of the product but they pretend dementia.

Crap product in my opinion. Customer service is extremely dodgy. They wanted me to trouble shoot the product on my own, well above anything that I was comfortable with. Wouldn't connect, software issues etc etc. Tried to return, even buying directly from their website. No dice, 24 hours or more late response times. Just over all bad service, buy something reputable that actually has US based customer service.

Scam keyboard that cannot connect and type bad

Two months ago, I ordered a Gem80 keyboard with keycaps. Upon arrival, I noticed that three of the keycaps had visible defects,it’s really frustrating for a 230$ keyboard…... I promptly contacted their support team, and they promised to send me three replacement keycaps or a new set. A week later, they provided a tracking number, but the package hadn't actually been shipped. After two weeks, I followed up via email to remind them to ship the keycaps. They apologized and asked me to wait a few more days. One week later, the situation hadn't changed. This pattern continued over several weeks. Each time I reached out, they apologized and assured me that the shipment would be sent "as soon as possible." However, they never followed through. Each tracking update showed only that a label had been created, but the package was never dispatched. Even today, the package still hasn't been shipped. (Contrary to what Nuphy tells me, the package has not been sent, they are lying to me.) Total: 6 mails(from me) 6 lies from nuphy Due to this ongoing issue and the lack of resolution from Nuphy's support, I am left with no choice but to open a credit card claim. It’s one of my worst customers service experience

As others have stated, driver and software issues to what would be a good quality keyboard Air96v2. While that is disappointing, their customer service is on a whole other level of terrible. Very slow responses (email only responses, taking days for a reply). Had to ask 5 times for an RMA on defective keyboard. Very, very slow on issuing a credit back once the product is received. I had to open a case with Paypal to try and get my money back. The only thing they seem to be good at is excuses.

The keyboard itself is great but have issues to function normally as a keyboard, for example, the uderscore character can't be typed in windows OS and needs firmware update and the firmware is only available on Windows OS. The return/refund policy is poor, basically you will lose 15% processing fee if you opened the package. And the customer service is slow to reply, I wondered how can anyone make it done within 7 days with the processing speed. When I check online about the customer service, I think I'm not the only one who experience this.