nuphy.comReviews of nuphy.com

Dropshipping, ça vient de chine c marqué sur le numéro de suivi et ça prends 1 mois à venir en france

My NuPhy keyboard developed a faulty key in under 6 months. For the price, that’s unacceptable. Customer service has been equally disappointing. Instead of a straightforward warranty resolution, I was asked to go through multiple rounds of troubleshooting and provide repeated proof. The back-and-forth took far too long and felt like jumping through hoops for a product that failed so quickly. I can’t recommend NuPhy based on reliability and the support experience.

I bought a nuphy keyboard a couple of years ago. After around a year the case started to split open, however the keyboard still worked so I continued to use it. The splitting got worse over time and after some months I was able to see inside the keyboard and see that the cause of the splitting was that the rechargeable battery inside had started to expand. This means the battery was disintegrating and can then be at risk of fire or explosion so is actually quite a dangerous situation. I have never had a device before where the rechargeable battery expanded like this (and we all use a lot of rechargeable devices these days). I immediately disposed of the keyboard. My assumption is that the batteries used in the keyboards are extremely cheap and would not necessarily meet European safety standards. I purchased a second keyboard from them to replace the first, giving them the benefit of the doubt that this was a one-off. The new keyboard was the same model as the old but came with extremely clicky key switches which had been supplied as the default option (I had not checked this at purchase). This was not what I wanted so I wrote to them asking for a refund. They list a 30-day "No questions" refund, but in reality I think it's virtually impossible to return anything to them for a refund. They told me I could not return the keyboard because it was sold as a "promotional item" i.e it was listed as 30% off at the time of purchase. I have also read on other forums that if you do return them you have to send them back to China at your own considerable expense which makes it not worth doing. I would like to point out that their returns policy is technically illegal in the UK where the consumer rights act gives you 2 weeks to return items in unused condition, unless you have been able to inspect them before purchase. I'm not wasting my time writing to them to question this. However, I will never ever buy from this company again and strongly recommend that you look elsewhere for your keyboard.

Takes over a month to ship to europe and customer service is of no help at all

Le site NuPhy est bien conçu et les claviers sont beaux, avec une impression de qualité premium. En revanche, je ne recommande pas l'achat direct depuis l'Europe, et encore moins depuis la France. - Un seul clavier ISO FR disponible - Aucune personnalisation des touches - Pas de keycaps ISO FR de remplacement disponibles - Délais très longs : jusqu'a 5 jours de préparation + presque 1 mois de livraison Dans mon cas, j'ai reçu un clavier neuf mais défectueux, après 3 semaines et demie d'attente. Le SAV se fait uniquement par email, avec environ 3 jours de délai par réponse, ce qui rend la situation très frustrante. Un remplacement a été proposé, mais le contrôle qualité est inégal, ce qui rend la commande depuis nuphy.com trop risquée. Conseil aux acheteurs européens : attendez une disponibilité sur des plateformes européennes (Amazon ou revendeurs locaux) avant de commander une version ISO FR.

I honestly don't care how good the keyboards are anymore. Placed the order on the 4th of December, it was shipped on the 8th and still hasn't reached me.

Custom service is useless and unhelpful. More like a scam, really. I contacted the support service to ask for a refund on a broken keyboard unit they sent to me. After following a tutorial to try to upgrade the keyboard's firmware (which didn't work) and recording videos to send to them as proof that I was executing the steps correctly, they kept replying to me as if I was missing something to show them in the videos.q

NuPhy is a scam. I ordered a keyboard which I expected to use out of the box, but couldn’t do something as simple as locking the Fn keys (having watched multiple tutorial videos) without downloading more software on my computer, which I explained I cannot do because i was going to use this keyboard with a work computer. I asked for a return and refund repeatedly and they just kept sending me instructions on how to fix it, which didn’t work. Finally they told me that because there is nothing wrong with the product and they’ve tried to fix the issue for me, I can return it at my own cost to JAPAN. It’ll probably cost 20% to 50% of the purchase price to do that, and they’ve outlined a ton of reasons why they would reduce the refund if they don’t find the product on satisfactory condition. I only unboxed and reboxed the product, so it shouldn’t cause issues, but my terrible customer experience makes me concerned that they’ll just find an excuse to dock more money off my refund.