Alex
Defective out of the box. NuPhy's warranty is useless if you travel or relocate.
I purchased a NuPhy keyboard for $140. Unfortunately, it arrived with a defective switch right out of the box. To make matters worse, NuPhy does not include even a single spare switch in their package. Their customer support acknowledged the factory defect but refused to ship a replacement to my current location in Peru (I purchased the keyboard in the US and subsequently traveled). They claimed they only ship to "supported destinations" and basically told me that because I moved, they won't help me unless I have a US address. This is an absurd policy in a world where people constantly travel, study abroad, or relocate for work. As an alternative, they offered a measly $10 refund. However, a compatible pack of replacement switches costs $25.52. They are essentially asking me to pay $15.52 out of my own pocket to fix their brand-new, defective product because they refuse to cover the actual cost of a replacement pack. If you are a global citizen, a digital nomad, or someone who travels, stay away from NuPhy. Their post-purchase support is non-existent, and their warranty doesn't travel with you. Highly disappointed.