NumiReviews of numi.studio

I ordered shelving from Numi April 1 with a 15 percent off sale (which seems to be permanent). My order confirmation included no estimate of when my shelves would ship, so I reached out to the company after a month. At the time, I was told no estimate could be provided and offered an additional 5 percent off. Later, I was given an estimate of 8 or possible 10 weeks from my order date and another 5 percent discount. At 10 weeks, I reached out again and was told my shelves were not ready and no estimate could be provided. This time, I was offered another discount or a full refund. I accepted the refund, which was paid within 48 hours. At one point, the delays were blamed on worldwide wood shortages. Customer service was polite and responsive but never initiated contact about my order. The company continues to advertise their product and 15 percent sale aggressively, though they seem to have huge delivery issues.