NumeralpaintReviews of numeralpaint.com

I ordered May 1 and got email on May 3 that I forgot to upload a picture. I uploaded the picture on May 9 and on May 10 the picture couldn't be used because the picture being a collage had is too many details and faces. June 1 I emailed them to inquire about the new picture that I sent on May 10 they hadn't gotten back with me on. I sent out another pic on June 2. No response, so I'm thinking everything is ok. I asked for a refund on June 24 and didn't hear back so I went online and filled out their contact form. Now they are claiming that they emailed me on June 4 a response and I opened it. I may have erased it and not seen it if it was sent to my email. Now the picture I sent isn't sharp enough but artist must have printed it out and no one even tried to email me again to double checked that I opened the email. I can get refund but $10 will be taken for the artist fee and service fee. These people have no ideal what they are doing. If a picture doesn't work they need a better system to inform customers. I doubt that they even printed out or made anything. I will never order from them again. May 1-June 30 almost two months to get a paint by number w/frame is just too long. Poor follow up and horrible communication.

Do not give you enough space for large sections I have ordered from other companies and always had either two or three containers of extra paint for a large area. Really sweating it if I’m gonna be able to finish this portrait. I bought it from other companies and always have enough paint

Ordered item FRAMED and paid extra for this...it did not come that way. Came with a frame included but not actually framed and NO instructions. Also, took several weeks to even get here. Would advise NOT ordering from this company.

Do not buy from this company - ordered from them - package was never delivered ... they could not have cared less - they essentially said they did their part - they sent it - can't help that it wasn't delivered -- would not sent replacement - would not refund - horrible company - horrible customer service.

Scammers and fraudsters..... Avoid at all costs!!!!!

I placed an order for Numeral Paint 13.10.2020. I waited patiently for the delivery because I knew covid-19 was slowing things down because the increase in orders etc. 29.12.2020 I finally wrote to Numeral paint to ask where my order was – after all, their e-mail of my order being shipped did not have a tracking number, which was really suspicious to begin with in my opinion. Every other company provides the customer with a tracking number. They replied quickly and said the item has apparently been lost in transit and they would send me a new kit. I was annoyed but I accepted. This time I asked for a tracking number and received one. I kept a close eye on the tracking number and on 16.1.2020 it said the item was ready for pick up against a notice of arrival. I waited for the arrival note to arrive in post, and kept checking the tracking site and there were daily notes of the transportation company ’not having received the recipient’s phone number’ and ’have tried to reach the recipient by email’. I didn’t receive any e-mails from them, and I also checked my junk mail but there was nothing there. 23.1.2020 the tracking site said the item has not been collected – no, because I never got a notice of arrival on paper and was therefore unable to collect it! - and it has been returned to sender. The next day I e-mailed Numeral paint and asked for a refund because they had failed to deliver my order twice. They contacted me to say they would check the situation with the transport company and get back to me in 48 hours. When they then e-mailed me again, they said my order had been returned due to incorrect or insufficient address, and that they could only give me a 50% refund ”because we have already spent most of the amount on the other packages”. First of all, my mobile phone automatically fills in my full address when I type in my name. Second of all, I checked the order confirmation e-mail Numeral Paint had sent me after I made the order in the first place and my address was there. They had my full and correct address. I’m so happy I had not deleted the order confirmation e-mail earlier because now I had proof they were lying! I also told them that the tracking site said they had tried to contact me by e-mail and that wasn’t true, either, because I had never received any e-mail from them. I told Numeral Paint I didn’t believe their story and wanted a full refund. Numeral Paint e-mailed me later and said ”I've rechecked the situation with the department and they mentioned that we can only give you a 60% refund, as we mentioned before, we spent a lot of money in regard to the service and shipping fees for both packages.” At this point I was fuming. They had failed to deliver my package twice, had lied to me about me giving them an incorrect address, and when I proved to them that they had my full address, they didn’t apologize or say anything about it, and kept telling me they had already spent so much money on the shipping. How is it my fault that they cannot get anything shipped right, and that they lie to their customer about giving them incorrect addresses?? I wrote them back and gave them a piece of my fuming mind and told them I would take it up with Paypal because they weren’t giving me my full refund which I 100% was entitled to. I immediately contacted Paypal and told them the story and attached screenshots of the e-mails as proof. Paypal’s guideline was to wait for a while and let the other party have a chance to respond. That same day I got an e-mail from Numeral Paint saying ”You will see your full refund in your payment account within 2-5 working days. If you do not see the refund after 5 days please get in touch immediately so we can assist further.” The first time they were eager for me to get in touch with them so they could assist me further was when I had contacted Paypal! How the tables have turned. I got the full refund in a few days. I read some of the Numeral Paint customer reviews out there (I was sad to notice how many other people have had problems with the company) and decided that I definitely had to write my own review and post it where I could, because I want to warn other people. Lessons learned: 1. Do NOT buy from Numeral Paint. 2. Always pay via Paypal! 3. Don’t settle for 50% or 60% refund when you know you are entitled to 100%. It took me some days to fight the issue with them but I wasn’t backing down, I had Paypal on my side and I was determined not to let this company win. They will offer people 30-60% and they will expect people to settle for that because they hope people don’t have the time or energy to fight the issue, and they are saving money that way. Totally corrupt.

I was sent one of these as a gift for Christmas it arrived the 2nd week in January two of the colours where missing so I contacted the firm and asked if they could send me some they wanted to see the packaging which I had already discarded so I was asked to sent a picture of everything in the package they then agreed to replace the missing paints I received one pot which was the wrong colour so I contacted them again and was asked for the order no. I explained that I didn’t have it because it was a gift and that I had already sent them a Photo of what I received they then said they couldn’t help me so at this point I decided to give up. the paints are only what you would get in a child’s set and all the bristles fell out of one of the brushes the first time I cleaned it.

Ordered about seven for christmas, as gifts and for myself. Almost none of them had the correct paints, and they are unwilling to send the correct ones after sending one replacement because "i should have told them in the first place"! What kind of company responds like this when I paid for something I did not receive.