NumeralpaintReviews of numeralpaint.com

Worst ever paints. Every paint pot was like clay. Wrote to company. No response. Avoid this site.

What can I say? This has been a really bad experience. Price: I found a paint by numbers that was nice and decided to try another service that wasn’t Amazon. I thought the price was a bit higher than other simuler companies but I bought into their website and mistook the page for higher quality service. I thought it was local and therefore the higher price was justified. Later on, when I found out that the product is shipped from China and would take roughly 25 to reach me, I quickly regretted my decision to shop here. Let me tell you why. Shipping: I made my purchase in late December or early January. I can’t even remember when because it took nearly a MONTH to arrive. What is even worse was that they couldn’t drop off the package, on their tracking page they left a customer service number that no one could be reached at and told me to call them about my package. I was out of town for a few days since I didn’t anticipate the package to arrive at that time so they never reached out to me and shipped it back to China. When I finally got ahold of them via email they said I had not provided a door code so this was my own fault. Ok, fair, but how come every other business finds a solution or at least try to call/leave a message? The only reason I found out there was an issue was because the tracking link had been open on my browser for more than a month and finally one day there was a new update. I provided the customer team with my door code and phone number, just in case. Then I waited for the package to get shipped back to China to then be returned to me. When it finally reached the destination, I was once again informed there were issues even though their customer service confirmed they had all the info they needed. Finally, after much calling and babysitting the package, I got it. Packaging: When the package finally arrived, it looked like someone had sat on it. The canvas was not wrapped in a box so it was very bent and overall looked like it had been put underneath heavy packages on top of it. The packaging itself is a canvas wrapped around a styrofoam roller with some light plastic packaging around it. No wonder I didn’t survive the ride. Who would? I flattened the canvas for weeks without success. When I reached out to the customer service team, they explained that I can just use an iron to flatten my canvas because it is a common thing to do. You know, as one does when they spend money on a product and product arrives 2 months late and damaged. Verdict: Hard pass. NPS=0. There is really nothing that I can recommend about this company. Maybe I got very unlucky but end-to-end it has been a bad experience. I gave them a multiple chances, tried to keep my cool and just assume it was human error. But at this point, I’m just over it. Save your money and try FiguredArt instead. It is also shipped from China but you can get 2 canvas for the same price as here (they have a bunch of promo codes), packaging is sound and shipping is quick. I bought a few as gifts for friends before Christmas and all of them arrived quickly. I honestly thought Numeral was a better service because it’s more expensive but now I wonder where I got that impression.

Ordered on Nov. 22, received shipping notification Nov. 26, did not actually ship until Dec. 6. Received on December 24. Item arrived in a long bubble envelope which contained a wet and moldy canvas and frame. Paid $45.70 for moldy garbage. Not worth returning as return shipping is buyers responsibility and it would be too expensive. Refund policy states that they do not do full refunds but that if damaged they send out a replacement as fast as possible. No thanks, not wasting another month. BUYERS BEWARE DO NOT WASTE YOUR MONEY !!

TERRIBLE customer service and un trustworthy site. DO NOT BUY FROM THIS COMPANY!! I ordered a painting in September 2021 and it still has not arrived. I've sent over 20 emails to the customer service team to try and recover my item or receive a refund. It has been impossible to get either. The customer service team seem like a self automated message service who lack any genuine compassion for their customers. I would avoid buying from here and just purely because the hassle to try get anything back just isn't worth it. I'd recommend buying a painting for a wee bit more $$ knowing 100% that it's going to show up. Would hate for anyone else to have to go through the same ordeal as me.

Not a good experience. One of the paints was missing and the canvas was lumpy, probably caused by damp. Sent several e- mails & pictures but have not got any satisfaction out of them. You order from an American company & the kit comes from China. They do not reply to my e-mails, so no idea where I am with them.

If I knew how long it takes to be delivered, I would have used another company. I’ve been waiting 11 days and then found out it can take up to 28 days to get. That’s way too long. I’m passing on this company!

My paint kid arrived after 3 weeks (slow delivery) and missing paint .010. I got 2 of one color and didn't get one color. That's a problem. The canvas is incredibly wrinkled. I wouldn't recommend this product. I just ironed the back of it using a towel under it. Worked…still not perfect but much better.

Have waited over a month for my order. Tracking has not been updated in a week. I can’t get a response or a refund from the company. Please beware when ordering from them.