NuamoreReviews of nuamore.com

Response from NuamoreDec 29, 2025

Hi Claire, Thank you for taking the time to share this feedback, and we really appreciate you flagging these points. Transparency is very important to us. Regarding shipping, we do offer free shipping, however in some cases certain locations are classified as remote by carriers, which can trigger an additional charge at checkout. That said, we’re always happy to review this and, if it turns out your location isn’t considered remote, we will absolutely honor the free shipping. As for the watch adjustment toolkit, it is completely optional and can be removed from the cart at any time. We include it as a recommendation because many customers prefer to adjust the bracelet themselves, especially when purchasing a gift, rather than visiting a watch shop where adjustments often cost more than the toolkit itself. We truly appreciate your honest feedback, as it helps us improve clarity and the overall shopping experience. If you’d like, we’d be happy to assist you directly and answer any questions before you place an order. Warm regards, Sophie, Team Nuamōre 💙

Response from NuamoreDec 17, 2025

Hi Tony, I’m really sorry to read this and understand how concerning it is when tracking hasn’t updated for several days. We can assure you that this is absolutely not a scam, and we take situations like this very seriously. We’ve been trying to reach you privately so we can look into this with the carrier and help move things forward, but haven’t been able to connect yet. Once we hear back from you, we’ll be able to investigate the delay and ensure your order is resolved properly. Please check your inbox (and spam folder) and reply when you’re able so we can assist you as quickly as possible. Warm regards, Sophie, Team Nuamōre 💙

Response from NuamoreDec 15, 2025

Hi Ananda, I’m really sorry to read about this and completely understand your concern. Receiving only part of an order is frustrating, especially when you’re waiting for a response. We’ve reached out to you privately to request a few details so we can look into this properly and assist you as quickly as possible. Once we have that information, we’ll be able to move forward and make this right for you. Thank you for bringing this to our attention, and we appreciate your patience while we resolve it. Warm regards, Sophie, Team Nuamōre 💙

Response from NuamoreDec 15, 2025

Hi Jane, Thank you for sharing this. I’m really sorry for the delay and understand how concerning it is when an order takes longer than expected. We’ve reached out to you privately with the tracking information, and according to the latest update, your watch is expected to be delivered this week. We’ve also contacted the courier directly and asked them to expedite the delivery as much as possible. Thank you for your patience while this is being resolved. We’re closely monitoring the shipment and are here to help until it safely reaches you. Warm regards, Sophie, Team Nuamōre 💙

Response from NuamoreDec 15, 2025

Hi Amie Thank you for sharing your experience. I’m truly sorry for the frustration caused by the shipping delay, and I understand how upsetting it is when a package appears to be stalled for an extended period. In situations like this, we’re required to first investigate with the carrier and confirm that the package is officially declared lost before we’re able to proceed with a refund. During this process, we remained in communication and also offered a free replacement as a faster resolution option, which we shared in good faith to help you receive your watch sooner. We take every inquiry seriously and responded to each message while working through the carrier investigation. We’ve reached out privately again so we can finalize this matter with you directly and ensure it’s resolved properly. Thank you for bringing this to our attention and for giving us the opportunity to clarify and make this right. Warm regards, Sophie, Team Nuamōre 💙

Response from NuamoreDec 15, 2025

Hi Michele, Thank you for sharing your experience, and I’m really sorry to hear about the frustration this caused. I completely understand how disappointing it is when the fit isn’t what you expected, especially after you were excited about the watch itself. We want to make sure you’re properly taken care of, and I’ve reached out to you privately so we can review this together and find the best possible solution for you. Thank you for giving us the opportunity to assist further.

Response from NuamoreDec 3, 2025

Hi Isabel, I am very sorry to read about this situation. I completely understand how worrying it is to see a delivery marked as completed when the package hasn’t arrived. I’ve reached out to you privately so we can look into this together and make sure you receive your watch. Thank you for your patience, and I’ll take care of this for you right away. Warm regards, Sophie, Team Nuamōre 💙

Response from NuamoreDec 3, 2025

Hi Gigi, I’m truly sorry to hear that your order arrived in such poor condition. That is absolutely not the experience we want for you, and I can understand how disappointing it must have been to receive your watch this way. I’ve reached out to you privately so we can take care of this right away and arrange a fresh replacement. Thank you for giving us the chance to make this right. Warm regards, Sophie, Team Nuamōre 💙