NuamoreReviews of nuamore.com

Response from NuamoreMar 5, 2026

Hi Casie, Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you experienced with the shipping updates and tracking information. Our team has sent you an email with the latest update regarding your shipment, including the most recent tracking details. We completely understand how important it is to have clear and timely updates, and we’re here to help clarify any questions you may have. Please feel free to check your inbox when you have a moment, and don’t hesitate to reply to our email so we can follow up with you directly and make sure everything is resolved as smoothly as possible. Thank you for your patience, and we look forward to assisting you further. Team Nuamōre 💙

Response from NuamoreMar 3, 2026

Hi Olga, Thank you for your review. We’re sorry for any confusion regarding your order. As requested, we successfully updated your second watch to gold with a black face before shipment, while the first remained gold with emerald. The two watches were shipped separately, which is why you initially received one. The second watch is currently in transit and is expected to arrive this week. We truly apologize if this was not clearly communicated and appreciate your patience. If you need tracking details or any further assistance, please don’t hesitate to reach out, we’re always happy to help. Warm regards, Team Nuamōre💙

Response from NuamoreFeb 26, 2026

Hi Anna, Thank you for bringing this to our attention, and we’re sorry for the concern caused. We’ve located your order #117869 and will review the tracking details immediately to see exactly where your package is. We’ll make sure to provide you with a clearer update as soon as possible. Please keep an eye on your inbox, we’ll be in touch shortly with more information. If there’s anything else you’d like to share in the meantime, we’re here to help. Warm regards, Team Nuamōre 💙

Response from NuamoreFeb 23, 2026

Hi Malia, We’re truly sorry for the frustration this caused and understand how disappointing the situation has been after waiting so long. As soon as our shipping partner flagged the Hawaii address as undeliverable, we contacted you and offered either a refund or shipment to an alternative address. When Colorado would not arrive in time, we proceeded with the California address you provided. Your order was shipped on February 10, 2026, and tracking details were sent to you the same day. We apologize for the confusion regarding Hawaii shipping and for the inconvenience this created. If there are any additional costs you’ve incurred, please reach out to us directly so we can review this further. Kind regards,  Team Nuamōre💙

Response from NuamoreFeb 21, 2026

Hi Claire, We’re truly sorry to hear that you felt disappointed with your experience. To clarify the situation, you contacted us on February 5th to request a return, and we responded promptly with instructions in line with our return policy. We provided the return label directly via email to make the process as simple and hassle free as possible. As stated in our policy, a small administrative and return handling fee is deducted to cover processing and operational costs. The return shipping label is issued to the customer and deducted from the refund once the item is received back with us. Your refund was successfully processed on February 19th after the returned item was delivered back to our warehouse and inspected. The timing reflects the transit period required for us to receive the product, not a refusal to refund. We have been in communication throughout the process and can confirm the refund has been completed. If there is anything further you would like to clarify, we remain available and happy to assist.

Response from NuamoreFeb 10, 2026

Hi A Brooke, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the standard we strive for, and we’d really like the opportunity to learn more and assist you. Please reach out to us directly at [email protected] with your order details so we can review this further and work toward a resolution. Your feedback is important to us, and we’d like the chance to make this right. Kind regards, Team Nuamōre 💙

Response from NuamoreJan 21, 2026

Hi Marvin, Thank you for sharing your experience. We’re truly sorry for the frustration caused by the delay and the lack of movement on the tracking, especially given this was intended as a Christmas gift. After investigating the issue, we confirmed that the parcel was lost in transit. We’ve since issued a full refund to your original payment method, and as a sincere apology for the inconvenience, we’ve also arranged a complimentary piece of jewelry to be sent to you.

Response from NuamoreJan 21, 2026

Hi Carol, Thank you for sharing your feedback. We’re sorry to hear about your experience and would really like the opportunity to look into this for you. We’ve reached out to you directly by email so we can review your order details and assist you as quickly as possible. Please feel free to reply there, and we’ll make sure this is resolved. Warm regards, Sophie Team Nuamōre 💙