National Tire & WheelReviews of ntwonline.com

Slow shipping. Poor communication. Item was recieved damaged, but I kept it because it took them so long to get it to me in the first place. NTW actually blamed Fed Ex claiming that they repacked a wheel that must already once have come out of the first box NTW used. It's a strange coincidence that FedEx would be able to pack a wheel in an exactly sized box with the original shipping invoice still stuck to it. Wheel was packed in box with peanuts. Paint was rubbed off of the spots on the circumference of the wheel on both sides from where the box was worn through. *********** I'm editing this as TrustPilot doesn't give the customer a chance to reply. Dear NTW, I didnt call you back because I was already tired of calling you. It took no less than ten calls to get a wheel, I think only once was I ever called back when promised. He's at lunch, he's out today, they are picking it up tomorrow. I feel the wheel was poorly packaged because the wheel was the same height as the box, there was no room for padding between the edge and the cardboard if there had ever been any. I stand by this. Besides, what would you do? Let me pay to send the wheel back so I can wait two more months and gamble on what shows back up? I had already asked for a break on the shipping since it had taken so long that nobody was inclined to give. I don't think anyone was rude here. I'm giving one star because I feel that the whole process was unacceptable, NTW did not live up to what was promised on the phone and the amount of time for the order was unreasonable. I'd have let it all slide and given two stars if some care had been taken in shipping. I don't need the all caps either.

I ordered 4 mounted and balanced wheels and tires from this company. 3/4 of my order showed up via Fed ex yesterday (Friday). I was told that my 4th wheel and tire would arrive on Monday. When I called the company to find out why I would be unable to drive my truck all weekend, the guy on the phone told me that I should wait until Monday and then pretend that they all showed up on the same day. He stated that this happens all the time. When I asked if their customers were happy about having to wait for other parts of their orders, the guy said that they haven't had a complaint in a long time. I guess I just happen to be really weird. When I place an order for 4 wheels and tires, I simply expect to receive my order all at once, since that's the way I ordered it. Had I wanted 3 tires one week and another one a different week then I simply would've waited to place the other tire order. Not only am I disappointed in my order arrival, this company clearly has no customer service. I can do without a company that makes fun of their customers when they call with an issue. Do yourself a favor and avoid National Tire and Wheel.

terrible experience. not like i have had in the past. i got run arounds from multiple different people with the same result. a product that doesn't work or fit correctly. Had to go to a different vendor and purchase the correct things to "make" it work.

2 of my 4 wheels showed up bent. BTW would not work with me to get new rims. I would not recommend them