DR. K.
I ordered 5 Interco tires online
Uodated: I ordered 5 Interco tires online. They arrived quickly and appeared new. The following week, I had them mounted/balanced. That’s where the problems started. I’ve been to 5 different places in as many weeks to have them rebalanced, the last place was the business suggested by Interco. The third place I took them told me that they found 3 that were out of round and wouldn’t do any more with them. I did contact the NTW warranty people to discuss the problem I was having just after rebalance # 3. They were quick to respond and did contact the Interco warranty person for me (I tried unsuccessfully). The NTW personnel assisting provided some tips to help determine which tire(s) are the culprit. To be clear, the NTW staff have been very helpful with this situation. In the end, NTW offered a full refund. Mr. Eaton was very understanding and helpful. I’m hesitant to purchase tires online because of this experience but that has nothing to do with NTW and their staff. I would recommend NTW to anyone looking for tires. Thank you NTW & especially Mr. Eaton.
Response from National Tire & WheelMay 8, 2018
Kevin, I just called and left you a message. Per our last conversation, I was under the assumption that you were going to take the tires to a shop that specializes in this type of tire to see if they could see anything wrong and that you were going to call me back if you still had issues. I await your call.

